Lyft reviews

3.8

71% would recommend to a friend

(2,149 total reviews)
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David Risher

62% approve of CEO

51% positive business outlook

Lyft has an employee rating of 3.8 out of 5 stars, based on 2,149 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lyft employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Nov 18, 2019

Toxic - disappointing experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free lunch Office location with view of the Bay Great Benefits Amazing first day orientation

Cons

I joined the company because I heard about the great culture. While this is probably true in other teams, the team that I was on has a very toxic Sr. Manager (my boss). She has no sense of professionalism and is a very bad representation of what Lyft is about. She has no people skills and no managerial skills whatsoever. She constantly yell (yes, that's the right word), belittles, and mistreated her team. In fact, first thing in the morning, I could hear her yell at our Sr. Specialist who told me that I have to get used to the fact that our manager HATES her. I have never felt that much toxicity in a workplace. I could literally feel the stress at the back of my neck every day. HR has asked me to stay after I reported this. However, I didn't because I am not okay witnessing the mistreatment in the team. I have been informed the day before I left that 2 people in the staff left before I was hired, and another 2 left after me. Me and the other 2 that left after were there probably less than 2 months. During the interview, the team will not say anything bad about the manager. I asked why she didn't tsay anything, and was told that she don't want to get in trouble. They team felt that nothing is going to change because someone higher up in the org is protecting her. The problem has been communicated to HR in the past, but for some reason, they have not done what is necessary to get rid of the manager. This has been my worst career experience and would not recommend.

2.0
Feb 13, 2019
Recommend
CEO approval
Business Outlook

Pros

Solid PM, data, and eng orgs Health insurance not bad, Lyft credit is good Generally good execution and things move fast Lots of experienced leadership joining from other companies

Cons

Feels penny smart and pound foolish: No 401k match, low salary compared to other companies Focus on feelings and sentiment over practicality and quality (ie things like car quality) Not sure what the local teams do and why we have so many of them. People get defensive when this is asked. It's not like we are managing different countries with different cultures, this is cities in the same country. Not a fun environment. I don't see many people hanging out at work. It feels super politically correct and sjw. Supporting functions like marketing and ops aren't that good

2.0
Dec 9, 2018

Start Up Growing Pains

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Co-workers are the best support system you've got there. There is a total team vibe here. You have each others backs for the most part. -Snacks/food assortment is pretty good. Minimizes how much you would spend downtown trying to get lunch and all that. But don't count on that for too long as when a start-up company goes public, they drop all of these types of fringe benefits. -You're held accountable for YOUR work. Because team members aren't pulling their weight doesn't affect you but you're also not micromanaged depending on your Team Lead. -Provide grandfathered employees lyft credits. New employees moving forward only receive 20% off of their rides. -If you're the empathetic type of person, you feel like you're helping people resolve problems and that can be gratifying to a good degree, but cooler heads prevail with angry customers. -Some team leads won't breath down your neck. This job doesn't get claustrophobic. People give you space to be yourself and get your work done with a healthy dose of socializing as well.

Cons

-TERRIBLE workforce management when it comes to forecasting company needs during the holidays. Expect last minute answers when it comes to Holiday schedules. Lyft, you can make this better. Make it happen. -Scheduling. Your schedule is based on "work performance" and "productivity". Which leads to the 4th item in the cons list. Don't expect to be given the schedule you want. They change your schedule every 6 months. You'll fill out a form saying what you'd like to work and they won't give you anything you've asked for. You'll need to schedule school and other things around their schedule, which makes it difficult to balance work/life when you're told what your new schedule is 1 week before. They'll say they need more people to work in the evenings and 75% of the work force will be given morning schedules. What gives guys? I give you the courtesy of requesting time off in advance and the favor isn't returned. -Low pay. Come on. Just about everyone in the downtown area is paying at least $18/hr starting. Especially with the gradual move to not giving new employees credits, people are going to need the extra money to pay to get to work if they don't have a vehicle in the already almost impossible to park downtown area. -No one seems to know how the company produces numbers. If you're the type that wants to know what is comprised of productivity data and other information important to your performance, no one seems to know how the data is created. It'd be nice to let your employees know what data you're using to measure their productivity. -Transparency is like pulling teeth. -Parking sucks. Expect to park 15 min walk or try to fight the parking garage management to get a monthly pass which Lyft pays for but is seemingly impossible to find a decent garage that doesn't have creeps lurking. -1 year to move up in the company. This is a pro and a con because they don't want a bunch of people who are starting out to move into heavier customer service issues but also it prevents people who really deserve to be somewhere else from moving anywhere they wish to apply. -Lyft credits. If you're hired in 2019, don't expect to get those sweet credits that Lyft gave to it's employees. You'll only receive 20% off of your rides as the new perk goes. -Allowing people to be themselves also doesn't have to equate to using the office as a soap box. People openly spew their view on politics and other things you're not really supposed to be talking about in the office. Not everyone agrees with your points of view and to be quite honest, I can get on Facebook if I want that.

Viewing 31 - 33 of 2,149 Reviews

Glassdoor has 5,585 Lyft reviews submitted anonymously by Lyft employees. Read employee reviews and ratings on Glassdoor to decide if Lyft is right for you.