M&T Bank reviews

There is a bit of confusion internally between responsibilities across multiple teams, so it does take a bit longer to actually get decisions made. Teams can be quite product focused, so getting them to adopt a human-centered lens takes some work.

Higher management was bullies. Wasn't a huge fan of one particular man that likes to bully and belittle others. When I worked for this company they never advertised which was ridiculous and employees in branches would get yelled and blamed for "new business"not coming in. After the People's bank takeover they finally got the bright idea to advertise. They make their employees stay late one night a week out of the month to call and harass existing customers to come in for an appointment. Getting screamed at by customers for phone calls and making them feel scared/concerned that something is wrong with their accounts and "why is my bank calling me" was frustrating. Management all the way up wouldn't listen to this and they didn't have the common sense to figure out that people don't want to be harassed via phone especially by their bank. Anywho some of the branch managers are lovely but outside of that I didn't particularly love this job.