Disorganized capital investment procedures; rampant awkward communications from risk management; no areas to receive employee feedback; low pay in comparison to other companies; fixated on call metrics, but uncaring on working toward employee success (processes are setup to cause failure); communication disconnect between regional management and community management; improper acquisitions leading to bad due diligence at time of takeover from other management companies; aloof regional management and higher roles; illegal administrative practices (including improper evictions); superiors tend to over-delegate ("pawn-off") as much as 50% of their work load to their subordinates, often not realizing that many of the delegated tasks cannot be completed at lower access levels; access levels and training are arbitrarily set by operations support, often contrasting with access that would generally be granted by other companies at equivalent titles; executives feign shrewdness in negotiating vendor services and purchasing of goods, but often fail in negotiations, causing vendors and suppliers to back out and leading to a further decrease in reputation; overwhelming disconnect between community employees (community manager seen by employees as ineffective due to unclear processes from corporate management, while employees are seen by management as insubordinate or inadequate due to ineffective and incomplete training); terrible software packages used for resident records lead to decreased productivity; misspelled and incorrect lease agreements that open loopholes not addressed by operations support; hand-typed lease amendments that rely on physical signatures; lack of clear path to Standard Operating Procedures (SOPs); lack of many e-sign documents that affect resident convenience and contribute to a decrease in reputation.
