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MKS Instruments

Engaged Employer

MKS Instruments reviews

4.0

85% would recommend to a friend

(86 total reviews)
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John T.C. Lee

90% approve of CEO

70% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.1

Work/Life balance

3.9

Culture & values

3.8

Career opportunities

3.7

Compensation and benefits

3.6

Senior management

Ratings by demographic groups

Reviews by job title

86 reviews

Reviews about "Management"

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1.0
Mar 9, 2023

Terrible manager, bad processes, toxic culture

Payroll analyst
Recommend
CEO approval
Business Outlook

Pros

Decent benefits. HR seemed nice.

Cons

The payroll manager is a terrible leader and made my life hell from day 1. Their payroll processes are not documented and there was little training on how to do my job.

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MKS Instruments Response
2y
Thank you for taking the time to provide feedback. We appreciate your constructive candor because it offers us the chance to grow. We are always open to listening and looking into new, innovative ways to approach processes. Our goal is to create a culture of mutual respect where employees feel comfortable to bring their ideas or concerns to leadership. While we recognize that work culture is not without its conflict, we will always strive to ensure a healthy work environment for everyone. We understand your experience was difficult and we are open to hearing about it. If you would like to discuss it further, please reach out directly to MKS.Feedback@mksinst.com.
2.0
Feb 16, 2023

Difficulty maintaining a healthy work life there.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Coworkers were great and friendly. -Cafeteria with daily food selections for breakfast + lunch (Only for 1st shift, second shift and later it would be closed sadly) -Free Coffee

Cons

-Pushed for unrealistic quotas. -Annual raises that didn't match the work we had to put in (less than 50 cents). -Management and Engineering would buttheads for how things were done seemingly undiscussed, the blame was then put onto the workers for "Not doing something correctly" or "Not working efficiently/fast enough."

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MKS Instruments Response
3y
Thank you for taking the time to provide feedback. It is great to know that you enjoy working with your colleagues. We all recognize that a healthy work environment has a positive impact on our overall well-being. At MKS, we strive for a competitive pay and benefits package, and we continually evaluate our comprehensive benefits offerings to ensure we are appropriately aligned to the market. Effective communication can be difficult to achieve between departments, but we are here to listen to your concerns and help facilitate better communication. Feel free to reach out to us confidentially at MKS.Feedback@mksinst.com to discuss potential approaches or next steps.
3.0
Feb 6, 2023

Awesome locally, disappointing corporate/mid-level management

Engineer
Recommend
CEO approval
Business Outlook

Pros

(My reviews are unique to my particular small location) Flexible, low-stress, good direct management, lots of autonomy (until corporate steps in), positive work environment/co-workers (though not very social, so if that's what you're looking for, this place isn't for you), great pay and good benefits (the employee stock plan is especially nice).

Cons

No one at our site has authority to make even relatively small decisions. Off-site mid-level management has no clear chain of command and takes inordinately long to make decisions we should have been enabled to make at the local level to begin with. Often, the decisions that are made by corporate/mid-level are not only not timely, but also have negative effects on our business (alienate vendors and customers, cost us extra money, etc. Also, I feel that corporate talks about employee engagement, but doesn't walk the walk. I feel valued at the local level but feel like corporate doesn't even know I exist, let alone care about me or my contributions. For example, we have had two forced shutdowns in less than two months during which the company required employees to use their accrued vacation. I feel there are probably better ways to boost the company balance sheets without alienating employees.

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MKS Instruments Response
3y
Thank you for your honest feedback. We are glad to read you have a strong local connection and work experience. That is so important. We appreciate your opinion on corporate matters and we value your contributions. Historically, we have a shutdown during the holiday season, so employees are able to take a break and spend time with their families. This quarter we did ask employees to use their accrued time off in the quarter in which they earned it. This decision was made as part of a holistic strategy that will further strengthen our organization for long-term success. Like many companies, we are operating in an environment of increased economic uncertainty. At times, we have needed to be proactive and evaluate our business needs and adjust accordingly. This has included shutdowns to align with cost-savings efforts. These are short-term solutions that will better enable our success for the long-term. If you have any additional feedback or would like to discuss these matters further, please reach out directly to MKS.Feedback@mksinst.com
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