MOO reviews

2.7

39% would recommend to a friend

(250 total reviews)
avatar

Richard Moross

34% approve of CEO

24% positive business outlook

MOO has an employee rating of 2.7 out of 5 stars, based on 250 company reviews on Glassdoor which indicates that most employees have an average working experience there. The MOO employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

250 reviews
1.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid, flexible, benefits are through the UK

Cons

Over the years, the company’s culture has steadily declined. What was once a positive and collaborative environment has shifted into one that appears to tolerate unprofessional behavior, reward favoritism, and lack strong leadership by example. Employees do not feel safe voicing concerns, even when those concerns are presented constructively with potential solutions. This has created a culture where open communication is discouraged rather than supported. There are also significant concerns regarding sales management. Leadership behaviors and work ethic at times fall short of expectations, with managers assigning responsibilities outside of employees’ defined roles, offering limited coaching, and not consistently demonstrating accountability. In some cases, work completed by team members is not appropriately recognized. Accountability overall appears to be lacking. Employees are frequently left feeling undervalued, which has contributed to low morale. While the organization promotes a commitment to work-life balance and a people-first (“keep it human”) culture, these values do not always align with the day-to-day employee experience. As a result, the company has experienced the loss of highly skilled and talented sales professionals. Recent organizational changes, including significant layoffs and the transition of roles to lower-cost regions, have further impacted trust. This has been particularly challenging given prior reassurances about job security. At this point, the organization has lost credibility with many employees due to these inconsistencies and decisions.

2.0
Jan 8, 2020

Practice what you preach.

Recommend
CEO approval
Business Outlook

Pros

Beautiful & great quality products. New age benefits which are great. The atmosphere can be fun. Lots of talented people who are eager and driven in the Business Services department. Not a difficult job. MOO was good to me.

Cons

MBS (MOO Business Services) doesn't practice what it preaches. For example - career progression, transparency, favoritism.... just to name a few. Lots of continuous changes to the roles and structure of the department, which is to be expected with a private company striving towards perfection and publicity, however I do not believe any of the changes are made with employee retention in mind. It seems when departmental changes are made, they want to weed out the more tenured employees who are used to a certain level of pay or style of work. This makes it hard to forecast your own personal future. I left MOO for personal reasons, as it was just not conducive to the lifestyle of a single mother when the workload increased and pay decreased because of poor forecasting... very stingy when it comes to working remotely- when the entire job can be done from home.

2.0
Jan 17, 2024

No Work-Life Balance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Generous PTO -Great direct management and teams -Work-from-anywhere program (although limited)

Cons

-The senior leadership team has no regard for a healthy work-life balance. Instead of adopting a fully remote environment (which our positions can do, and have proven to do successfully for 3 years), we are now going into an office for 2 days a week, where less work is achieved than if we were in our homes. With this being said, employees are wasting hours of their day commuting, which is taking away precious time that we can be doing hobbies that we enjoy, therefore also impacting mental health. Time is limited after working hours, so why take even more time away? -Salaries are not competitive with the market. With the way that it is structured, you can make less than the previous year, despite receiving a 2-3% raise increase. -Many benefits are taken away due to budget costs

Viewing 16 - 18 of 250 Reviews

Glassdoor has 264 MOO reviews submitted anonymously by MOO employees. Read employee reviews and ratings on Glassdoor to decide if MOO is right for you.