Is MTM Health a good company to work for as a Customer Service Rrepresentative?

Customer Service Rrepresentative professionals working at MTM Health have rated their employer with 2.0 out of 5 stars in 75 Glassdoor reviews. This is a lower than average score with the overall rating of MTM Health employees being 3.1 out of 5 stars. Search open Customer Service Rrepresentative Jobs at MTM Health now and start preparing for your job interview by browsing frequently asked Customer Service Rrepresentative interview questions at MTM Health .

Does MTM Health pay Customer Service Rrepresentative employees well?

Customer Service Rrepresentative professionals rate their compensation and benefits at MTM Health with 1.4 out of 5 stars based on 75 anonymously submitted employee reviews. This is 66.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Rrepresentative salaries at MTM Health.

What are the top reviewed jobs at MTM Health?

Customer Service Representative (75) , Customer Care Representative (CCR) (15) , Customer Service Representative (CSR) (15) , Customer Care Representative (13) , Manager (13) , Dispatcher (11) , Supervisor (9) , Business Analyst (7) , CCR (7) , CCR I (6) , Customer Service (6) , Director (6) , Driver (6) , Talent Acquisition Specialist (6) , Trainer (6)

What are the pros of working at MTM Health according to real employee reviews?

"The benefits are great and the chance to move up and expand in the company is amazing!" ((in 44 reviews)); "Pay is decent" ((in 43 reviews)); "Flexible schedules, Work from Home Options, Classes offered to help improve skills and leadership, Decent health insurance plans, 1 month paid maternity leave and 2 weeks paid Paternity leave, Bonuses when MTM is profitable" ((in 36 reviews)); "I love coming to work the people are great and I am really enjoying helping people with their medical rides." ((in 33 reviews)); "Good work life balance" ((in 22 reviews))

What are the cons of working at MTM Health according to real employee reviews?

"Poor management to employee relationships" ((in 22 reviews)); "Poor leadership, financial decisions and nepotism all over." ((in 11 reviews)); "Managers are rude and unhelpful." ((in 10 reviews)); "Most, not all directors and Managers are clueless and have absolute favoritism." ((in 10 reviews)); "Continuously getting transferred to new Supervisors." ((in 8 reviews))

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MTM Health

MTM Health Customer Service Rrepresentative reviews

2.0

7% would recommend to a friend

(75 total reviews)

Alaina Macià

15% approve of CEO

12% positive business outlook

Ratings by category

2.6

Diversity & inclusion

1.8

Work/Life balance

1.7

Senior management

1.7

Career opportunities

1.6

Culture & values

1.4

Compensation and benefits

Customer Service Rrepresentative employees have rated MTM Health with 2.0 out of 5 stars, based on 75 company reviews on Glassdoor. This indicates that most Customer Service Rrepresentative professionals have a poor working experience there. MTM Health is rated 42% below average by Customer Service Rrepresentative professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

75 reviews

5.0

Dec 8, 2023

CCR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I have learn a lot since I’ve been here for the three months.

Cons

Nothing wrong about this companh

5.0

Nov 1, 2023

CCR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working from home is a pro

Cons

Back to back calls is a con

4.0

Oct 25, 2023

Good pay but not a lot of flexibility

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

When I was in training, the company gave everyone a $3/hr raise, which definitely boosted morale. Training was thorough. Upper management was easy to get along with and willing to answer questions and help. If you do a good job, there is room for advancement. For example, I quickly started training people and soon enough I was working on special projects--placing outbound calls rather than taking inbound calls. They would do potlucks often and you could volunteer to work holidays (which were often slow and easy) to get holiday pay.

Cons

It was a fast-paced call center job, with only 8 seconds in between phone calls, which could be exhausting. You are working with a lot of different types of people who often take their anger and frustration out on you. They did not offer a lot of flexibility in terms of time off.

Viewing 13 - 15 of 75 Reviews

Jobs at MTM Health

Customer Care Representative - WFH Wisconsin

Customer Care Representative - WFH Minnesota

Customer Care Representative - WFH Connecticut

Customer Care Representative - WFH Missouri

Customer Care Representative - WFH Nevada

View all Customer Service Rrepresentative Jobs

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MTM Health Customer Service Rrepresentative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

CCR

CCR

Good pay but not a lot of flexibility

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