They will have you work above your pay grade, train you to do the work of other departments, and you will never see a raise. To top it off, WI CCRs make 18/hr, while most reps make 15. I know there is a whole cost of living thing but no, that's just wrong. You will be severely verbally abused by members. People expect that in customer service but not like this. They will wish death on your children, you, your entire family. Every day someone will tell you that they're going to report you because dispatch doesn't know how to do their job and set them with vendors outside of their area. Turn backs happen many times a day and members are always angry, rightfully so, that their ride didn't show up. The kicker for me was that I had received a horrible, horrible call. This person had said such vile and horrifying things to me that I had to transfer the call to ORC and ask them to take over. I informed my sup and she stated it was part of the job. I do believe that they will be losing their contract with Florida soon and it's too bad because I was told we can't afford to lose it. I don't see much of a future with this company. Don't waste your time unless you're looking for a job until you find something better. You will be abused by members, and ignored by sups.
