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      Macy's

      Engaged Employer

      Macy's reviews

      3.4

      51% would recommend to a friend

      (31,089 total reviews)
      avatar

      Tony Spring

      61% approve of CEO

      41% positive business outlook

      Ratings by demographic groups

      Macy's has an employee rating of 3.4 out of 5 stars, based on 31,089 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Macy's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      31K reviews
      2.0
      Dec 3, 2009

      CSS

      Customer service supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The associates I work with are outstanding. The level of dedication by associates and managers to provide outstanding customer service is admirable. All levels of emjployees are dedicated to working hard, providing good service and meeting the stores goals,

      Cons

      The staffing is a huge concern. There are simply not enough associates staffed to provide the level of service the company wants to be known for providing their customers. The management can be unprofessional and petty about small issues.

      3.0
      Nov 30, 2009

      macys east

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      macy's offers many different shifts to work, so there is flexibility; great opportunities for associates to shop with discounts--generous employee discount, macys money, coupons are now allowed.

      Cons

      Unclear and everchanging coupons & promotions--best to offer customer low price and throw in a coupon every so often; breakdown in information from managment to sales floor; lack of passion

      2.0
      Nov 19, 2009

      It's bad, it could be better....

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Employee discount 20% off almost everything in the store (awesome) sometimes 30% -Fashion forward place (new brands, variety, latest looks) -Exciting promotions (coupons, sales, etc) -Stores help local charities -Employees recognized for work

      Cons

      -Minimum wage job -The pay is not enough for all the duties a sales associate has -Schedule is suppose to be flexible but isn't -Selling credit cards to customers is a pain (high interest rate, hidden fees) -Management pushes too much for credit -Management could be improved -Turnover is low -Morale is low -Too many changes for employees to adapt -Employees aren't told about sales, promotions in advance -Cheesy scripted phrases "Outstanding" (nobody uses that word) -Employee raises are terrible

      Viewing 30862 - 30864 of 31,089 Reviews
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      ReviewsMacy's reviews

      Glassdoor has 32,704 Macy's reviews submitted anonymously by Macy's employees. Read employee reviews and ratings on Glassdoor to decide if Macy's is right for you.