Macy's reviews

3.4

51% would recommend to a friend

(31,083 total reviews)
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Tony Spring

61% approve of CEO

41% positive business outlook

Macy's has an employee rating of 3.4 out of 5 stars, based on 31,083 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Macy's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

31K reviews
3.0
Apr 10, 2026

Room for improvement

Recommend
CEO approval
Business Outlook

Pros

Hybrid schedule in the past Discount, though quality of goods has declined

Cons

Corporate politics, lack of genuine interest in colleagues' well-being Return to office coming soon

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Macy's Response
2mo
Thank you for your feedback as a Manager. If you are open to it and would like to discuss further, please feel free to send us a private message on https://www.facebook.com/Macys/ or https://www.instagram.com/macys/, and include your name, phone number, email address, and store location so we can connect with you directly! Thank you.
4.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Commission + hourly. Flexible schedule. Payouts for every credit card sign-up. Discounted fragrances. Free product.

Cons

Have to push the credit card. Had to know all about cosmetics as well. Reaching out to clients often. At the mercy of foot traffic. Upper management didn't care about you.

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Macy's Response
2mo
Thank you for your honest feedback as our Fragrance Counter Manager. If you are open to it and would like to discuss further, please feel free to send us a private message on https://www.facebook.com/Macys/ or https://www.instagram.com/macys/, and include your name, phone number, email address, and store location so we can connect with you directly! Thank you.
1.0
Apr 9, 2026

Extremely toxic environment

Recommend
CEO approval
Business Outlook

Pros

The only pro was that it was close to home and some of the employees were very nice.

Cons

Extremely toxic working environment. The store manager in business administration manager were horrible. They constantly created unnecessary drama and made issues out of everything.

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Macy's Response
2mo
Thank you for sharing your experience. If you are open to it and would like to discuss further, please feel free to send us a private message on https://www.facebook.com/Macys/ or https://www.instagram.com/macys/, and include your name, phone number, email address, and store location so we can connect with you directly! Thank you.
Viewing 136 - 138 of 31,083 Reviews

Glassdoor has 32,696 Macy's reviews submitted anonymously by Macy's employees. Read employee reviews and ratings on Glassdoor to decide if Macy's is right for you.