Typical overworked, underpaid job with awful management
Pros
The records department was generally a friendly group, mostly people from south philly. The benefits were decent.
Cons
No opportunity to grow within the department, management prefers to lie about when (tiny) raises are coming, then find another excuse when you follow up. Little accountability for the real issues the department faces both internally and with clients. Merger with RecordTrak was extremely sloppy leading to upset clients and employees. Frequently misled employees. Zero culture to make you feel like you mean anything to the company. Records Department treated like the red headed step child within the company. Lots of OT required to keep up with work, though it is not required. So much turnover. Immediate supervisor(s) are fine, the higher ranking bosses are really out of touch with their employees and generally not great humans.
