Low pay, huge turnover (example: I was one of 5 full time employees hired and they only have one left out of 5 of us in less than a month of being hired and they brought in 7 temps to handle phone calls because they couldn't keep anyone) Even a manager told me they have over 50% turnaround! They're constantly hiring.
Unrealistic expectations...you're required to use exact phrasing (it's called role play) and if you even ask a caller for example, for a phone number before you ask for their name, you get docked for it. (they review 5 calls each week per employee) Even if the call was exceptionally handled, professional, helpful you're still docked for it). It's ridiculous.
Need an extra 10 minutes one day for a bathroom issue, anything? Forget it. Once again you're docked if you're not on the phones at least 96% of the day. Totally unrealistic. I've never worked for such a place before.
I've worked for 2 other call centers and MAP is totally different...totally unrealistic...I'm very happy to be gone. I wouldn't recommend this place to work for anyone. Every job I've ever held except Map I've had marks of 4's and 5's on a scale of 1-5 with 5 being exceptional. I'm a good employee and not a quitter.
Oh, and my last call center job before this one? Our department manager listed me (and marked on my yearly review) that I was in her top 3 employees she's ever managed in her 20 years. I had to quit because I had to relocate or I would still be there. So, I know a little bit about call centers and the work required.
