Marriott International reviews

3.9

71% would recommend to a friend

(18,830 total reviews)
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Anthony Capuano

79% approve of CEO

64% positive business outlook

Marriott International has an employee rating of 3.9 out of 5 stars, based on 18,830 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marriott International employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

19K reviews
1.0
Jun 12, 2008
Recommend
CEO approval
Business Outlook

Pros

Maybe for resume reason, it is a big company

Cons

I was with its tax department. Whether it is within the department or company-wide, it is a very red-taped place. The management at the tax department is not flexible and does not help employees with work-life balance. The company's hierachy structure is stiff with many layers. Management style is like in the military - harsh, inflexible, with no respect for individuality. In addition, micromanagement prevails, and most people have no automation to do their work. Employee turnover in the tax department is frequent and most people feel very stressed working there! Just like in a pressure cooker! Another terrible thing is that they have too many unneccessary meetings which make employees end up working late because they must put in more time to do the actual work after the meetings. The benefits are not as good as you can expect from a big company like Marriott. Share of the costs of health insurance, dental insurance, disability insurances are higher than at most places. Employees must pay for their own disability insurances 100%. Marriott does not even allow new employees to contribute to 401K for a year! Imagine how it could mess up the financial life for new employees with that policy! Just a horrible experience!

1.0
Nov 4, 2025
Recommend
CEO approval
Business Outlook

Pros

People ask me all the time about working at Marriott IT and I can never recommend it. Right now, this is a terrible place to be working.

Cons

The culture has dramatically gone downhill recently. They have been trying to cut costs by not backfilling any positions and expecting staff to do more and more work while promotions have been frozen. They regularly expect us to work 50-75 hours a week to get work done. staff are exhausted, morale is the lowest I have seen anywhere, and political bickering and infighting has taken over leadership teams, paralyzing decision making. Multiple people have shared with me that they are using time off to deal with the stress and anxiety because they either have had or feel on the verge of having a nervous breakdown. I cannot speak to the rest of the company but Tech is a toxic place to work right now.

1.0
Dec 21, 2018

Customer Experience Analytics

Recommend
CEO approval
Business Outlook

Pros

Hotel discounts available to the team

Cons

Marriott Analytics is run by incredibly unqualified "leaders". Our org is very top heavy. On each project there is one guy doing actual work a bunch of leaders present. We've been branded by the peer group as unable to communicate. At times our work is presented by that peer group. Analysts are viewed as an expandable pool of resources and are mainly used to pull data together. As an analyst I have no ownership of my work, no visibility and all the accountability. Our team has an incredibly low engagement score reflective of how down most of us feel. Little is done by CX leader to address the existing issues.

Viewing 37 - 39 of 18,830 Reviews

Glassdoor has 21,414 Marriott International reviews submitted anonymously by Marriott International employees. Read employee reviews and ratings on Glassdoor to decide if Marriott International is right for you.