Marriott International reviews

- Corporate offices leave almost all functions related to managing people to the individual property and rely on executives to report workplace moral and culture. This leads to massive oversigt and corrupted incentive structures. - No ability to negotiate salary unless you are in a very high ranking role. - Little regard/respect for lower ranking staff's time and work-life balance. - A lot of examples of unqualified people moving up due to connections and charisma. - Culture of protecting execs at the expense of admins, non-management, and lower management. - Voices are shut down when expressing any level of burnout or concern about inefficient processes.

Afterwards, the Member Services Division became metrics driven versus customer service driven. The newly applied metrics required a rep to attempt to resolve an issue within approximately five minutes. If the call could not be resolved within the time constraints, the rep was required to expedite the complaints, no matter the seriousness of the complaint, to any number of various specialty groups. Otherwise the rep's statistics would be downgraded. In other words, the rep had no choice but to not service the complaint appropriately. The members would call back saying that no one resolved their issue. In addition, the pandemic created a phenomenon of people from every walk of life calling in to angrily vent with customer services representatives. The calls became simply outrageous. No amount of money makes this type of position worthwhile. This environment can only lead to dissatisfied members and loss of business.