Marshalls reviews

3.4

57% would recommend to a friend

(7,630 total reviews)
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Ernie Herrman

55% approve of CEO

47% positive business outlook

Marshalls has an employee rating of 3.4 out of 5 stars, based on 7,630 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marshalls employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Mar 15, 2012

I rather be broke...oh wait. I already am!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Work with schedules great (I'm a full time student) -Get along with majority of people I work with -Late? They don't care and wont say anything to you. (But you're fellow associates will. They'll be working your job, plus their own!)

Cons

-Will not fire people. Ever. (You'll have to steal first!) - Don't like someone? Better get use to them, because management won't yell at them or fire them. (We've had numerous people be no-show/ no-calls and they're still there months and many, many, many no-show/no-calls later.) Management doesn't care because it becomes YOUR problem to cover their job, plus your own. - Ask for something? Complain? In one ear out the other! - Want to move out a department and into another? Forget it! Management doesn't care and wont bother training you! -Hours? Forget about them! The average person gets under 10 a week during "non-Christmas" season. Some people will go weeks without any hours! (This is basically a sign for you that they're trying to get rid of you.) -Call out or need a day off? Be prepaid for your hours following weeks to go down. - This place cares about credit card applications. They've told me to ask people coming in and/or out of the fitting room. (I refuse to hound people. If they want one, they'll ask for one!) -Want a raise? You'll have to wait until your review comes around. And you'll be happy if you're given 10 cents. Yippie? -This place claims to have no payroll- hence while you'll get no hours. (I know this store gets thousands of dollars a day. Even on bad days. You have to have some payroll people!)

2.0
Feb 22, 2012
Recommend
CEO approval
Business Outlook

Pros

The hiring process is easy and relatively straight forward. Good first job for college students that don't need to earn a lot. The are multi-national so, conceivably, wherever you move you can still always work for them.

Cons

The starting rate is minimum wage, regardless of past retail experience. The store stays a mess because they wont hire sufficient staff to keep it orderly. Most of the staff are college students with limited work experience and dubious work ethics--this translates to high shrinkage and older workers doing more than their fair share. The store is open until 9:30 pm as opposed to 9:00 pm like other retail establishments in the area. Then you have to wait for management to audit registers. So, routinely, the associates don't walk out of the store until after 10:00 pm. There is little established in the way of a clear career path. The training was insufficient. They do not promote hiring from within. If your total store sales are high enough that you can become a manager, once you become a manger, you are often transferred to a store with lower sales so that you can improve it. The net result is that you work in the worst, and oldest, stores for much of your career.

Viewing 7552 - 7554 of 7,630 Reviews

Glassdoor has 7,845 Marshalls reviews submitted anonymously by Marshalls employees. Read employee reviews and ratings on Glassdoor to decide if Marshalls is right for you.