Marshalls reviews

3.4

57% would recommend to a friend

(7,636 total reviews)
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Ernie Herrman

55% approve of CEO

47% positive business outlook

Marshalls has an employee rating of 3.4 out of 5 stars, based on 7,636 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marshalls employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Sep 7, 2014
Recommend
CEO approval
Business Outlook

Pros

Other individuals stuck in the full time hours, but part time employment position bonded over our mutual company hatred. Friendships with employees who stick around longer than three months There are always closing shifts available due to the unreasonably tolerant call-out policy Time off is guaranteed for holidays if you ask off a year in advance There are always shifts available on holidays due to the unreasonably tolerant call out policy 45 minute lunches

Cons

Compensation is well below industry average. No matter what your experience is, expect to start out somewhere VERY close to minimum wage and be expected to be thankful for it. Time off is ridiculously hard to get, better ask off at least 6 months in advance to beat out preferential treatment for any teen mom or full time employee If you are unfortunate enough to have to work a holiday, expect the day to be even worse when two or three part time high schoolers call out simply because they didn't get the day off as well 45 minute lunches for staff while management takes over an hour to hour and a half Sink or swim training on everything, as a part time employee (working full time hours) I found myself training people a few months newer than me, rather than the managers actually doing their jobs A majority of fulll time employees at my specific store had been employed for 15+ years and could still not seem to perform job duties or follow company policy Supervisors who want to be managers are the norm, this comes with ego and all The store discount is laughable, 10% barely covers anything over state tax, and then you are expected to be grateful when the quarterly 20% discount day comes around Employee theft is almost more common than theft from cuustomers, but since most stores do not employ loss prevention in a scrooge-like manner for corporate to save a few bucks, it is up to the associates to prevent or report it You can literally have a supervisor scream obscenities at you over the headset and HR will still not get involved Do not ever expect a promotion if you are more than competent at your position, you will remain whatever you started out as, while others get promoted because "they aren't useful enough to be anything else." - I still don't understand this logic Cashiers are supposed to be only cashiers while floor associates are only to be called up during very desperate times, this is ignored and tasks do not get accomplished for it You have to be caught redhanded for theft before being fired is even an option on the table When asking for a raise you pretty much need to save a life for anything you say to not be replied to with "but that is part of your job" Yearly raises come as a part of your yearly review, do not expect to break the next dollar marker for 5 years if you're lucky Supervisors are required to work one full weekend a month, but this gets overlooked and the full time employees begin to forget how hard it is to close a saturday night, and develop unrealistic expectations Pushing credit cards is the top priority of corporate and management, nothing else you do matters as much as that

2.0
Sep 3, 2014
Recommend
CEO approval
Business Outlook

Pros

Easy interview and training for the most part

Cons

Horrible hours with horrible pay. Leaders are rude and don't care for what anyone on the floor is saying

2.0
Aug 4, 2014

My review of Marshalls

Recommend
CEO approval
Business Outlook

Pros

The coordinators that I worked with were very helpful when I was training to become a cashier. Those are the people I will remember for their kindness and compassion. The break room had functional vending machines, a fridge, racks to hang coats, and lockers for our private stuff. The store is not so huge so it doesn't take long to get around. The people around me are nice and I haven't had any personal issues with anyone to date.

Cons

My original position was Men's Department Sales Associate. The store is divided into Men's, Women's, Domestics, and Shoes. Each department is supposed to receive two associates, and instead only receives one. So that leaves one person to pull it together: Clothes on hangers, hangers with the correct nubby, clearance in clearance, Phone cases need to find their packaging. It's not bad work, it's just frustrating when one person has to do it all, and at closing time some people groan at the thought of helping another department. It pressures us to be out a half hour after store closing and if we don't, we don't make payroll. Then hours get cut, nobody wins. I understand that as a part of the retail industry we have to push for excellent customer service. I also understand that we have to push a store brand credit card to customers. But it's come to the point where the actual company has pushed associates to memorize a script that we must give to the customers to gain interest in the credit card. Instead of just asking about it, we must word for word spit this garbage. In my opinion, the credit card would only be worth it if you shop at the place a lot. The 10% you save can be on any purchase you decide to use the coupon for, but it's a one time use. The interest rate on the card is really high so if you don't pay your payments on time, you know the rest. The loyalty card is not worth the hassle. It takes three purchases for you to receive any benefits. The supposed benefits are that you receive emails about upcoming offers at the store, you can enter a raffle to win early shopping hours-about a half hour before the store opens for customers-and "exciting" offers about merchandise that won't be in stores for a couple more weeks. If I get to shop 30 minutes IN THE MORNING before other customers come in, I'd rather wait till the store opens. And often times anyway people confuse the loyalty card for the credit card-the card that ACTUALLY accrues points.

Viewing 154 - 156 of 7,636 Reviews

Glassdoor has 7,852 Marshalls reviews submitted anonymously by Marshalls employees. Read employee reviews and ratings on Glassdoor to decide if Marshalls is right for you.