Pros
Mostly very bright people. Very profitable company. Strong products and our marketing team was innovative. Sales team is generally experienced and talented, aside from new management. Strong retail presence, decent commercial presence - recent merger of both under one marketing department was smart move. Parent Fortune Brands invests in the company and there has been a move into electronics that promises good ROI. Good understanding of the retail market and consumer.
Cons
Focused solely on quarterly return to parent Fortune Brands with no eye towards long term growth. New management does not understand the business and has fired those that do in droves. Morale is horrible, everyone is worried about losing their job. 3 presidents in the last 2 years. Over a dozen VPs and directors with years of industry experience fired with no equivalent talent replacement. Outside management brought in to micromanage employees, treat them as if they do not know how to do their jobs. Squeezing customers for extra pennies anywhere possible. Have failed to improve customer service and hold times are extraordinary. The backlash is going to be fantastic.
