Is Maximus a good company to work for?

Maximus has an overall rating of 3.1 out of 5, based on over 6,154 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Maximus to a friend and 42% have a positive outlook for the business. The best reviews about Maximus have been left by employees working as Covid-19 Case Investigator , Project Manager and Quality Assurance Analyst .

Does Maximus pay their employees well?

According to anonymously submitted Glassdoor reviews, Maximus employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Maximus. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Maximus?

46% of Maximus employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Maximus 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Maximus?

Customer Service Representative (756) , Customer Service Representative (CSR) (487) , Employment Advisor (100) , Call Center Representative (83) , Supervisor (83) , Eligibility Specialist (69) , Manager (58) , Case Manager (51) , Call Center Supervisor (48) , Quality Analyst (47) , Functional Assessor (43) , Project Manager (37) , Customer Service (CSR) (36) , Business Analyst (32) , Operations Supervisor (32)

What are the pros of working at Maximus according to real employee reviews?

"The pay is good and that's about it but this system request 20 words." ((in 514 reviews)); "Benefits are good and the determining factor in continuing at the company" ((in 299 reviews)); "Still some great people that work there but most of the good ones left when Maximus bought the company." ((in 236 reviews)); "remote work from home position" ((in 229 reviews)); "Good work/life balance is good" ((in 95 reviews))

What are the cons of working at Maximus according to real employee reviews?

"Poor training and organising schedule" ((in 161 reviews)); "The supervisors have no true source of knowledge and the managers genuinely have no interest in the product." ((in 152 reviews)); "Manager who is the epitome of a bad manager." ((in 107 reviews)); "Poor Upper management + revolving door" ((in 70 reviews)); "The communication is poor and the regard for the people is very low." ((in 53 reviews))

What are employees saying about Maximus layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Maximus layoffs and their outlook for job security at Maximus in 2026.

What are the top reviewed Maximus locations?

New York , Albany , Reston , Houston , Rochester , Austin , San Antonio , Phoenix , Folsom , Tampa , Jacksonville , Washington , Brownsville , Lawrence , Hattiesburg , Riverview , Boise , Chester , Chicago , Boston , Atlanta , Richmond , Indianapolis , Athens , Tysons Corner , Edinburg , Denver , Baltimore , McLean , Pittsford

Maximus reviews

3.1

46% would recommend to a friend

(5,267 total reviews)

Bruce Caswell

62% approve of CEO

42% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Maximus has an employee rating of 3.1 out of 5 stars, based on 5,267 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Maximus employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

5K reviews

4.0

Sep 27, 2012

A breath of fresh air!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people in my little slice of this company all know what they're doing -- they're innovative and open to new ideas. I was with PSI when it was acquired by Maximus, and the difference is like night and day. Instead of trying to meet a budget by cutting costs (the PSI method), they want to meet a budget by making money. And they are all about ethics.

Cons

As with any large corporation, there is sometimes a lack of individuality, and there's a structural hierarchy to be followed, but that's the nature of the beast.

1.0

Sep 24, 2012

This is, quite possibly, the worst work experience of my professional life...bar none!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The only positive thing I could say about working for Maximus Federal Services is the unlimited supply of Keurig coffee...that is it!

Cons

The project manager provides little, if any, guidance. The process changes every day, and everyone is expected to "figure things out" for themselves. There is little, if any, training going on. Clinical Nurse Reviewers are exempt employees. They are expected to work well over 40 hours every week, and very often weekends. Constant threats to job security instead of positive reinforcement.

2.0

Sep 12, 2012

Some good people but lack of moral

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Most of the people are decent. You usually have job security unless you really royally mess up.

Cons

Not good at keeping employees moral up especially when they laid off numerous people. No incentives. Cutting back on tons of things to save money and make themselves comparable to competitors. Lack of communication. Managers want to be everyone's boss.

Viewing 5203 - 5205 of 5,267 Reviews

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Jobs at Maximus

Junior Cost Analyst (Remote - OH)

Customer Service Rep - Remote (Must live near McAllen, TX)

Customer Service Representative (Remote - Rochester, NY)

Customer Service Representative (Remote - Albany, NY)

Tier 1 Call Center Agent

Maximus

Maximus reviews

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Reviews by job title

A breath of fresh air!

This is, quite possibly, the worst work experience of my professional life...bar none!

Some good people but lack of moral

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