This place is incredibly frustrating to work at, and it all comes back to leadership.
There’s no real direction. You’ll get put on a project, start building something, and then get pulled off to go work on something else before anything is finished. That cycle just repeats. It feels like the company is constantly busy but never actually accomplishing anything.
Leadership is all over the place. Expectations are unclear, change constantly, and aren’t communicated well. You can put together something like an executive summary, and it’ll get completely rewritten into something totally different. At that point you realize you’re not actually working toward a clear goal, you’re just guessing what leadership wants.
They hire people with real experience, but then don’t trust them to do their jobs. Everything gets second-guessed or overridden, often by people who are pretty disconnected from what’s actually happening with customers.
Speaking of customers, this is one of the biggest problems. We were constantly asked to present data and QBRs that didn’t make sense to the customer. You could see it in the room, they weren’t interested, it didn’t land. Then you bring that feedback back internally and leadership doesn’t want to hear it. There’s very little interest in actually adjusting based on what customers are saying, which is probably why renewals are such a problem.
The culture is rough. If you push back or have a different point of view, it doesn’t turn into a discussion, it turns into you getting shut down. After a while, people just stop speaking up.
There are also frequent layoffs and a ton of turnover. It’s not surprising. People either leave or get cut because the company can’t execute and customers don’t renew.
Overall:
The pay is good, but that’s about it. It feels like it’s there to keep people around just long enough before they either leave or get laid off. At the rate things are going, it feels like it’s only a matter of time before the parent company (HCSC) steps in or replaces large portions of the product with automation.
