The downside to this great workplace is that if you are a new sales agent you don't have the opportunity to succeed. They show you in the preliminary interview the commission of a few people and make it seem like "you can do this too”; when in all reality they don't give everyone the same opportunity. Each month for the past 6 months the same three to four agents are the top leaders and receive incentives. This would only be acceptable if everyone received the same amount of inbound calls and leads. I can recall a situation when I made a few rookie mistakes and was threatened and told my leads would and inbound calls would be cutoff if it continues to happen. The confusing part about this is that the job is commission based only and ultimately you make little to no money if that does happen. I have noticed they don't hesitate to use a few unprofessional threats to get you back on track. In addition to all of this the culture amongst the Sales Agents is not the best. Myself as well as others have lost multiple sales to other Sales Agents who lie when a client calls back and asks for the original person they have spoke with. The lies range from; they are no longer with the company, they told me to help you once you called back in, or they never notify you have someone calling for you and most times you may be five feet away. The management is not the best and there are a number of Sales agents who doubt that management is able to perform the same job we get criticized for. I also noticed how unfair it is for some of the agents due to the call volume. The shift I work there are about 30-40 inbound calls and majority of the time if you are not one of the four top agents you will never see that call volume and as a result you lose money. I came to this company last year thinking this was going to be a great opportunity, but I now see that if you're not selected to be put in position to succeed then it will never happen. If you like working for a company that gives the illusion of a great work place then come on and join us!
