Is Medical Mutual a good company to work for?

Medical Mutual has an overall rating of 3.4 out of 5, based on over 420 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 56% of employees would recommend working at Medical Mutual to a friend and 45% have a positive outlook for the business. The best reviews about Medical Mutual have been left by employees working as Software Developer , Customer Service Representative and Analyst .

Does Medical Mutual pay their employees well?

According to anonymously submitted Glassdoor reviews, Medical Mutual employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Medical Mutual. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Medical Mutual?

56% of Medical Mutual employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Medical Mutual 3.6 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Medical Mutual?

Customer Service Representative (27) , Software Developer (12) , Analyst (11) , Account Administrator (9) , Customer Care Specialist (9) , Customer Care Representative (7) , IT Intern (7) , Financial Analyst (6) , Manager (6) , Intern (5) , Account Executive (4) , Business Analyst (4) , Project Manager (4) , Registered Nurse (4) , Utilization Review Nurse (4)

What are the pros of working at Medical Mutual according to real employee reviews?

"Great Benefits !" ((in 44 reviews)); "Very friendly and nice people." ((in 27 reviews)); "Great work life balance." ((in 17 reviews)); "Generous PTO allowed employees to have a great work/life balance." ((in 13 reviews)); "Great work environment and coworkers." ((in 12 reviews))

What are the cons of working at Medical Mutual according to real employee reviews?

"Training is excessive" ((in 7 reviews)); "Poor leadership and" ((in 6 reviews)); "Upper management does not truly care about the effect things have on employees, MMO CEO does not care about TPA side, this used to be an employee positive environment and now all that matters is how much we spend at MA customers, even though most of us don’t make enough to waste money on things we don’t need" ((in 5 reviews)); "Compensation is middling, recent layoffs represent headwinds in the industry, and job quality is highly variable between teams." ((in 5 reviews)); "Not a lot of opportunity for advancement." ((in 5 reviews))

What are employees saying about Medical Mutual layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Medical Mutual layoffs and their outlook for job security at Medical Mutual in 2026.

What are the top reviewed Medical Mutual locations?

Cleveland , Brooklyn , Toledo , Strongsville , Beachwood , Columbus , Cincinnati , Dublin , Rossford , Oklahoma City , Canton , Elyria , Euclid , Westlake , Perrysburg , Ohio City , Youngstown , Copley , Brooklyn Heights , Mayfield , Parma , South Euclid , Maple

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Medical Mutual

Medical Mutual reviews

3.4

56% would recommend to a friend

(385 total reviews)

Tony Helton

30% approve of CEO

45% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Work/Life balance

3.6

Compensation and benefits

3.3

Culture & values

3.3

Career opportunities

3.0

Senior management

Medical Mutual has an employee rating of 3.4 out of 5 stars, based on 385 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Medical Mutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

385 reviews

5.0

Jul 18, 2021

Great company to work for

Group underwriter

Recommend

CEO approval

Business Outlook

Pros

Great benefits, people, equipment, building, and work life balance. Flexible hours and lots of opportunities outside of work to get involved and meets others in different departments.

Cons

Working downtown, paying for parking,

1.0

Apr 28, 2021

So happy I left the toxic environment and archaic systems

Human resources representative

Recommend

CEO approval

Business Outlook

Pros

Decent pay, new office being built

Cons

Everything is old and out dated. All decisions are on the whim of the CEO and his flavor of care for the season. Lot of favoritism and promotions based on this verse merit. Benefits as a insurance company should be better and more inclusive.

4.0

Apr 2, 2018

Good company to work for in the long term

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Medical Mutual has competitive pay and benefits including generous time off. They are family friendly and have some flexibility.

Cons

There are some major technological advances as well as outdated working environment styles (needs an upgrade and more flexible work environment).

Viewing 43 - 45 of 385 Reviews

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Claims Benefit & Disability Analyst I

Senior Market Analyst - Individual & Government

Cleveland, OH

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