Pros
You have the ability to connect with the members and build strong relationships while guiding them through their journeys. It can be very rewarding.
Cons
From the start you are sent to the corporate office near Baltimore for 2 weeks of training that could be condensed into 3 days. Most of the information is worthless and does not apply or help during normal day to day business. It is a silly waste of time unless you enjoy hearing the trainer discuss her dysfunctional childhood. Once in the center, you realize the job is not at all what was portrayed during the interview process. Marketing and advertising are non-existent, The program prices are ridiculous and the food is barely palatable. There is no quality of life allowed. Everyone is required to be in the center during every open moment. Schedules are not allowed to be staggered as in a normal business. Paid time off is discussed in the interview process, but is really non-existent and subject to the approval of the national sales manager. (Who would be more effective if she actually focused on sales and improving business.) There is constant change in policies, pricing, and in the excessive rules. This is not consistently communicated. Not only does the right hand not know what the left is doing, it doesn't even know it is there. The company hires well-qualified employees and then berates them and treats them as if they have no experience or education at all. Regional and district management is unprofessional and appear to be in constant fear of their own positions. The corporate office has no grasp of what activities actually occur in a center. There is extremely high turnover. The company appears to be in extreme financial trouble after being too aggressive in opening new centers. Money is not spent wisely and to improve business. There is very little logic in anything. This has been a horrific experience but it is also comical to watch the scrambling that goes on.