MemberSuite reviews

3.5

59% would recommend to a friend

(75 total reviews)

Natalie Cheney

48% approve of CEO

53% positive business outlook

MemberSuite has an employee rating of 3.5 out of 5 stars, based on 75 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MemberSuite employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

75 reviews
1.0
Apr 5, 2022

Toxic Company with Terrible "Leadership"

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working from home, having equipment provided, inexpensive benefits

Cons

The people who are in decision making roles for this company lack all sense of leadership skills--blame others for their faults, steal ideas and present them as their own, distort the reality of their failures as if there's no issue... nothing to see here... just great success. The quarterly company-wide meetings attempt to tout their successes but employees who have been around for longer than 6 months see right through it and immediately hop on calls with each other afterwards to discuss the ridiculous and bizarre things that were said during the meeting. Working with the incredibly buggy product would be tolerable if the culture of this company was good but it's just terrible. Employees are left in a high-stress, micromanaged, never perfect enough, CYA environment. Promotions, transfers, or pay increases are withheld simply because someone may not like you, completely unrelated to your verifiable work productivity. With every release there are false promises to better the product but without fail, there are always more issues and clients are left with severe problems that affect their ability to work within the system. It's often said that the customers are MemberSuite's QA. Despite the benefits, it is just not worth selling out your health and happiness to work for this company.

2.0
Mar 30, 2022
Recommend
CEO approval
Business Outlook

Pros

I am grateful for my years at MemberSuite. I learned a lot and did it for a company that I slowly lost faith in. There was a running joke that if you can survive MemberSuite, you can survive anywhere. I truly understand this now since leaving. I am grateful for my time there, the friends I made, and the experience I gained. It really did shape me into the professional that I am now and I am thankful for that. You will gain experience here and in not very ideal conditions, but that means you will learn faster and be able to handle the next job even better. There are a lot of great people here who actually know how to use the product and how it works.

Cons

I don't regret my time working here but I would not recommend it to anyone. Go on LinkedIn and look at the C-level leadership team here. Look at how short they've been with MemberSuite. That should tell you everything that you need to know. They are constantly changing and it's really bad. I've been through at least 2 org-wide purges. There are a lot of great people here but I did not have faith in the leadership team. The system is buggy and you will be trying to promote and sell something that you wouldn't even use yourself. MemberSuite is not user friendly and the product is not innovative. They will never be a market leader and they are OK with that. They just want to survive and that's not something you want to be a part of. It's difficult to believe in leadership when they themselves don't use the product, know how to use it, or know what it can or cannot do. Seriously - if you ask any of the people that are making the decisions on the future of the company how to create an individual, give them a membership, register them for an event, and perform a billing run on them, they would have no idea how to do that. These are the core workflows and features of the platform. How are you making decisions on how to shape the product, what direction to go in, and the future of the company when you don't even know how to use the product. The theme of every all-hands is "hang in there, we're almost there, or we're going to make some changes which will have growing pains at first but will be for the best down the road." There is rarely celebratory news and excitement from the all-hands. Lastly, the product may do 100 things but only 15 of those things is actually stable and usable. There is just too much junk in the product. It is not intuitive, not user friendly, and overly complex.

1.0
Oct 22, 2021

Abandon Ship!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The CEO will be out very soon! 18 quarters of missed revenue. Tick-Tock?

Cons

The CEO will be out shortly. She will take every minute of your time and energy, and while smiling she will use it toward her own benefit then leave you on the side of the road when she is done with you. Why did EVERY single member of her executive team resign starting with Jeff Cook? He was amazing, along with the rest of the original team. Two English execs, a COO and a CFO. Yes, they all resigned. Abandon Ship! Run for the hills! NC will take you down with her if it preserves her time at the helm for even 5 more minutes. Stop pretending it was all great on the pointless Zoom meetings. Read the audience! Natalie – they are done!

Viewing 7 - 9 of 75 Reviews

Glassdoor has 78 MemberSuite reviews submitted anonymously by MemberSuite employees. Read employee reviews and ratings on Glassdoor to decide if MemberSuite is right for you.