Does Mercury Insurance Company pay their employees well?

According to anonymously submitted Glassdoor reviews, Mercury Insurance Company employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Mercury Insurance Company. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Mercury Insurance Company?

60% of Mercury Insurance Company employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Mercury Insurance Company 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Mercury Insurance Company?

Claims Adjuster (56) , Claims Specialist II (45) , Claims Specialist (33) , Underwriter (23) , Claims Representative (21) , Claims Examiner (16) , Appraisal Specialist (8) , Claims (8) , Claims Supervisor (8) , Customer Service Representative (8) , Business Systems Analyst (7) , Property Claims Adjuster (6) , Senior Claims Adjuster (6) , Senior Underwriter (6) , Business Analyst (5)

What are the pros of working at Mercury Insurance Company according to real employee reviews?

"Benefits are good." ((in 68 reviews)); "People are great and helpful" ((in 36 reviews)); "Little micromanagement is nice and the Christmas bonus is a plus." ((in 30 reviews)); "Holiday Bonus of 2 weeks Pay." ((in 25 reviews)); "I worked here for a few years and had great supervisors who genuinely cared and helped us succeed." ((in 20 reviews))

What are the cons of working at Mercury Insurance Company according to real employee reviews?

"Low pay and some toxicity on teams" ((in 54 reviews)); "Micro management." ((in 43 reviews)); "As much as I appreciated my supervisor, upper management didn't care for their people." ((in 25 reviews)); "Some managers do micromanage their staff." ((in 19 reviews)); "The employees do care and want to help customers but there is so much work where you can not think straight." ((in 12 reviews))

What are employees saying about Mercury Insurance Company layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Mercury Insurance Company layoffs and their outlook for job security at Mercury Insurance Company in 2026.

What are the top reviewed Mercury Insurance Company locations?

Brea , Rancho Cucamonga , Los Angeles , Clearwater , San Antonio , Folsom , Austin , San Diego , Sacramento , Bridgewater , Valencia , Oklahoma City , Anaheim , Santa Clarita , Tampa , Fullerton , Long Beach , Camarillo , New York , Dallas , Orange , San Jose , California , New Brunswick , California City , Irvine , Sherman Oaks , Chino Hills , Orlando , Atlanta

Mercury Insurance Company reviews

3.4

60% would recommend to a friend

(719 total reviews)

Gabriel Tirador

79% approve of CEO

58% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Mercury Insurance Company has an employee rating of 3.4 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mercury Insurance Company employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

719 reviews

4.0

Dec 4, 2017

Claims Specialist II Santa Clarita CA

Claims specialist

Recommend

CEO approval

Business Outlook

Pros

Great coworkers, 2 week holiday pay bonus, decent benefits, nice lounge with Nespresso, Pac Man, massage chairs etc. Some inspiring mentors. Your experience here will be defined by what kind of supervisor you get. I enjoyed the work and interacting with colleagues and customers. Mon-Fri only.

Cons

Too much micromanagement. Claims volume goes up and down but hard to manage. Too many activities to complete. Mercury's direction going forward seems to be muddled and unfocused. Company changes direction often. Management is involved in too many meetings and committees especially regarding audit procedures. You are also judged on items that are not included in your yearly evaluation, such as referrals to direct repair facilities. Adjusters receive way too many calls. Calls for deductibles being waived or claim status should be routed to a support unit or to an online app.

2.0

Mar 17, 2017

Started off great but now I'm glad I'm leaving

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, Christmas Bonus, Cool co-workers, some management is cool, PTO, weekends off

Cons

Where do I start....morale company wide is just on a decline. Departments are overworked and underpaid and its just not worth it. Things keep changing but not for the good and no one is listening to the frontline employees. If you want a paycheck go for it, if you value your sanity find another place to work. The call center has no upward mobility or advancement, other call centers in the area have so many opportunities. If you're a person that doesn't value yourself or your potential then this is the place for you.

1.0

Sep 8, 2016

Claims Specialist II

Claims specialist ii

Recommend

CEO approval

Business Outlook

Pros

There are None! Beware!! Only accept an offer unless you are absolutely destitute! Job stability is the one pro I can think of.

Cons

Where do I begin? I've wasted my youth here (10 years)! So many years wasted working very hard and for what? The claim volume is astronomically high. Mercury is extremely backwards in everything they approach ie problems/solutions. The branch managers don't have any leadership training whatsoever and it definitely shows. Expectations are high but no reward - where's the incentive? Constant vague and ambiguous threats that you'll be terminated if you don't reduce your GuideWire activities.

Viewing 16 - 18 of 719 Reviews

Jobs at Mercury Insurance Company

Data Analytics Engineer II

Property Claims Specialist Field II - Wind/Hail - OKC