Merry Maids reviews

3.1

52% would recommend to a friend

(587 total reviews)
avatar

Regan Stokes

70% approve of CEO

42% positive business outlook

Merry Maids has an employee rating of 3.1 out of 5 stars, based on 587 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Merry Maids employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

587 reviews
1.0
Feb 17, 2015
Recommend
CEO approval
Business Outlook

Pros

1. Some of the sweetest, friendliest customers, miss them so. 2. No nights, no (mandatory) weekends. 3.Tipped often and well. 4. Early days off sometimes.

Cons

This office I worked for got worse and worse as the days went by. I've read a lot of other comments here, and I wasn't at all surprised at what I've read, in fact it is all true. The worst was management. Nice one day, downright unbearable the next. Dishonest, disrespectful, discerning. You work hard only to be yelled at upon entering the office after a very hard day about a customer complaint. They never want to hear your side, only the customers, and they make you feel like a dog in the end. The entire office is rude, mean, envious of one another and will stab you in the back the second you turn around. Constant gripes and nick-picking over the pettiest of things. Can't work with this person, why do I have to clean that house, it's not my regular house, etc. Most employees acted more like 4th graders than women of adult age. Low pay, but high tempers. Broken equipment only to be replaced by broken equipment. They rob you of your lunch break. Time is money here, so getting hungry mid day is an extreme no no. They prefer you either ram a 7eleven hotdog down your throat while driving to your next house and keep on schedule, rather than sitting down, relaxing, refreshing for the rest of the day. Compliments only really come straight from the customers themselves. If you're lucky, you'll get a pat on the back from the office every now and again. They love (however) to be the first to tell you that you have a complaint, Often right in front of other maids. Nothing was ever confidential, they would talk about any and everything with doors wide open, for all to hear. Your performance, your complaints, even if you had a doctor's appt. and needed time off, the whole office would know, and want to know why. Whatever you tell the manager, the rest of the office (and maids) would know before you're done talking about it. Gossips ruled this office. He said, she said, they said. They loved hearing it, and spreading it. It often caused friction among the maids. Favortism ruled too. Harder workers were put on the back burner while kiss ups were praised with more hours, houses that tipped, preference on who they wanted to work with as partners, and much more. Weekly meetings were a joke. Nothing was ever really solved in meetings. Only more confusion and mixed emotions. Pay was even funnier. Seems the more you worked, the less you earned. You were lucky to see a check even close to $300, unless you were a driver. All the lies, theft from certain maids (who were allowed to keep working) favoritism, the constant gossip, envy, and complete lunacy of the staff at this particular office drove me outta there. I just couldn't take it anymore.

4.0
Feb 16, 2015

Office Assistant

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Management was great for me and a pleasure to go in everyday.

Cons

Not much to hate on. I would say just washing towels everyday.

2.0
Feb 11, 2015

Terrible

Recommend
CEO approval
Business Outlook

Pros

Mon-Fri work schedule , cleaning supplies are provided, work in teams of two.

Cons

Management is poor/Unorganized leadership Unfair and unjust treatment, kiss ups get far and do not get held to company standards. People who have been caught stealing do not get fired. (Usually because they are friends with the management) Customers can be rude, filthy, and inappropriate to maids and management will continue to send maids to their house. Although the equipment and cleaning supplies are provided for you most of it is broken down and doesn't function properly. Makes the company look bad. Schedule is supposed to be 8-5 yet management doesn't usually arrive until 8:30 (sometimes later) and schedules things after 5.pm. $0.35 is not enough per mile when gas cost what is is. It doesn't cover wear and tear on your vehicle. You cover the area from hays county to the San Antonio area, sometimes all in one day. Underbids houses to keep clients but then you lose in money, sometime you are making less than $4/hr. The office is not professional, lots of foul language and inappropriate topics Maids are unprofessional in peoples homes Lots of turn over in the maids and captains Maids get 10% of the customer is paying the company, captains 15% If you your team struggles to finish a house they will send a 3rd or fourth person and then you get payed 1/2 of what you were making on that house. Ex. If you were going to make $20 on a 4 hr house, you would get payed $10 for four hours of work. No Benefits No health care, no dental, no vision No pay raises, you cap at 15% No 401K

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Glassdoor has 604 Merry Maids reviews submitted anonymously by Merry Maids employees. Read employee reviews and ratings on Glassdoor to decide if Merry Maids is right for you.