Is MetLife a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at MetLife have rated their employer with 3.1 out of 5 stars in 106 Glassdoor reviews. This is a lower than average score with the overall rating of MetLife employees being 3.7 out of 5 stars. Search open Customer Service (CSR) Jobs at MetLife now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at MetLife .

Does MetLife pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at MetLife with 3.8 out of 5 stars based on 106 anonymously submitted employee reviews. This is 5.4% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at MetLife.

How happy are Customer Service (CSR) professionals working at MetLife?

56% of Customer Service (CSR) employees at MetLife would recommend their employer to a friend. This rating has decreased by 5% in the past 12 months. Customer Service (CSR) professionals have also rated MetLife with a 3.6 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.1 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at MetLife?

Director (136) , Manager (116) , Assistant Manager (113) , Financial Services Representative (108) , Senior Associate (82) , Project Manager (80) , Business Analyst (79) , Customer Service Representative (73) , Financial Advisor (73) , Estagiário (67) , Intern (66) , Team Leader (55) , Claims Adjuster (54) , Consultant (54) , Analyst (51)

What are the pros of working at MetLife according to real employee reviews?

"I do appreciate my compensation and MetLife offers great benefits!" ((in 725 reviews)); "2) Good work life balance...Except the last couple of weeks leading to a release." ((in 571 reviews)); "until it changed and thought they are a mature player in the uk market; personal development; great people; international network" ((in 421 reviews)); "Pay was good and great" ((in 226 reviews)); "Flexible and good culture." ((in 213 reviews))

What are the cons of working at MetLife according to real employee reviews?

"Poor management and could not keep up with regulation changes" ((in 269 reviews)); "Unlike other companies a bonus at MetLife is part of your pay (because the salaries are low) so you count on those dollars." ((in 185 reviews)); "There were some good managers there that understood that they looked good when their teams performed and developed their people accordingly." ((in 124 reviews)); "poor leadership and future vision of company missing" ((in 80 reviews)); "Bad upper management who allow bad employees to have have free reign and create tension in the work environment." ((in 68 reviews))

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MetLife

MetLife Customer Service (CSR) reviews

3.1

56% would recommend to a friend

(106 total reviews)

Michel Khalaf

50% approve of CEO

48% positive business outlook

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Customer Service (CSR) employees have rated MetLife with 3.1 out of 5 stars, based on 106 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. MetLife is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

106 reviews

2.0

Mar 17, 2026

Good Benefits

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good benefits Tons of product offerings

Cons

Training unfocused Feedback wanted but not used Systems used creates a lot frustration for brokers clients and employees

3.0

Sep 21, 2025

-

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Bonus are the best thing and raises yearly. 401k match great health and dental. GROWTH is available as well

Cons

Management is the worst of it all and policy changes

4.0

Jun 25, 2025

A good place to call home

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work life balance, benefits, opportunities

Cons

Politics is usually involved even when they say it’s not. It’s all about who you know. Very, very political here.

Viewing 1 - 3 of 106 Reviews

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