MetLife Customer Service (CSR) reviews

3.1

56% would recommend to a friend

(106 total reviews)
avatar

Michel Khalaf

50% approve of CEO

48% positive business outlook

Customer Service (CSR) employees have rated MetLife with 3.1 out of 5 stars, based on 106 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. MetLife is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

106 reviews
1.0
Apr 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits Bonus PTO Remote Insurance

Cons

No off phone time Terrible schedules Calls are back to back Work hard with no reward If you’re looking to grow your career this isnt the place. Once in call center you’re stuck in call center

5.0
Mar 23, 2025

Love

Recommend
CEO approval
Business Outlook

Pros

Nice environment, good people to work around, pay was nice the time for part time

Cons

Part time, no benefits but you part time

Viewing 4 - 6 of 106 Reviews

Glassdoor has 8,282 MetLife reviews submitted anonymously by MetLife employees. Read employee reviews and ratings on Glassdoor to decide if MetLife is right for you.