Michaels reviews

3.1

44% would recommend to a friend

(9,670 total reviews)

David Boone

36% approve of CEO

36% positive business outlook

Michaels has an employee rating of 3.1 out of 5 stars, based on 9,670 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Michaels employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

10K reviews
1.0
Nov 15, 2018

Ready to quit

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

30% discount, although I haven’t used it since I hate every moment there

Cons

I’ve been there two weeks and it’s the worst place I’ve ever worked. I feel so uncomfortable there and unwelcome, I always feel like I’m on the verge of having a panic attack and throwing up during my shift. So, my interview was rushed and I was initially told that I would be a floor associate. After I started, I discovered that they changed my position to just being a cashier and they lowered what I was being payed. It’s not great but there’s nothing I can do to change it. My first day (after the day of pointless online “training”) they had me watch someone on the register for a couple minutes and hardly had anything explained to me. Most of what was explained was done so in a condescending way, the girl “training” me explained things like the concept of an exchange and how when you return something the money from it can be used towards a purchase. Yes, I’ve been shopping before, I know how a return works. I’ve also been a pretty good cashier in a previous job so it wasn’t like I had never used a register before. Whenever I would ask a question, it seems like I’m bothering my co workers and management and they make me feel so stupid. They expect you to know everything with hardly any training. And I constantly get told that “when there isn’t a line you have to do something” like “reshop” or clean or make sure every register had the right items in the drawers (which I have no idea what those items are supposed to be) and often times there wasn’t really much to do so I would just grab a broom and sweep for like the fifth time in an hour. And every single time I finish checking out a customer and the line goes away, right as I’m about to clean up and do reshop, someone tells me I have to do stuff when there isn’t a line, it drives me crazy. And a lot of the time coupons don’t work on certain items so the customers get angry and ask why they don’t work, so I always have to call someone over and they don’t really give an answer either and the customer is still angry with me. I’ve never been somewhere where the coworkers and management were so disrespectful and rude, one coworker refuses to learn my name and just calls me “new girl” and one day I came into work and a few minutes into my shift someone called me out on the headset and told me they can’t hear me and that I need to speak louder on there. I hadn’t even spoken into the headset at all that day, it just felt like a personal jab. Usually they can hear me on there but since they told me that I’m always tempted to just yell into it haha. Oh and they get mad if you call a manager to the register for a problem that “can be dealt with over the radio”. And I’m also always put on trash duty when I close. Not fun. Also the store is so dirty, there is just brown stuff caked on the floors near the walls and in the break room it’s even worse. Breaks are way too short, you only get a half hour or 15 minutes and that’s not enough time to get something to eat. And you’re apparently not supposed to follow the schedule that shows when breaks are, when I asked someone when I should take my break they told me “you can either take a lunch or split it into two 15 minute breaks” and that was not an answer at all. I’ve learned that my break happens when someone tells me to turn off my register light. They don’t even allow being one minute late, if I’m not at the register at the time my shift starts, they start freaking out on the radio. I also got yelled at once for doing a return on the wrong screen (I was shown 2 different ways to do a return and I guess I chose wrong). And one day I kept getting difficult customers so the manager on duty decided to stand next to me to watch what I was doing wrong. I feel like they’re always waiting for me to mess up so they can tell me what I’m doing wrong. Overall it’s just anxiety inducing being there and I’m constantly just being told what to do and that I’m doing everything wrong. I’m currently in the process of trying to get a new job!

3.0
Dec 15, 2015
Recommend
CEO approval
Business Outlook

Pros

Employee discount 30%. If you work hard, you'll be promoted quickly. Opportunity to engage with creative types of people. Fast paced, fun.

Cons

Lack of training detrimental in all aspects of store. I have been promoted twice in the last 2 years and yet I'm STILL cleaning bathrooms every shift. Nepotism abounds everywhere, favorites get away with anything, people who work hardest are told they aren't doing enough. Incompetent management, hiring of listless new people who don't want to work has turned me from someone who was very enthusiastic about their job disillusioned and looking for a new one. Underpaid by a long shot. Corporate is completely out of touch and doesn't care. Implementation of "work lists" (things you do every day anyway) and Homebase are a waste of time. I feel like they keep coming up with new and more complicated ways to "streamline" the working process but what it actually does is take away a ton of my time to actually do my job. I got promoted to a new store and haven't had a single day of training. I'm getting close to done and I'm ready to leave. Sucks for them, they had a dedicated worker who wanted to do well.

1.0
Jul 15, 2015

Good Coworkers / Terrible Work Environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Offers fairly good pay, typical holidays and early release days before holidays. Decent vacation and sick time policy.

Cons

Most of the directors and above are very micromanaging and do not appreciate or consider new ideas. Workload management and work/life balance is a joke. Upper management expectations are unattainably high. Bullying is an accepted form of management.

Viewing 19 - 21 of 9,670 Reviews

Glassdoor has 9,986 Michaels reviews submitted anonymously by Michaels employees. Read employee reviews and ratings on Glassdoor to decide if Michaels is right for you.