Michaels reviews

3.1

44% would recommend to a friend

(9,670 total reviews)

David Boone

36% approve of CEO

36% positive business outlook

Michaels has an employee rating of 3.1 out of 5 stars, based on 9,670 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Michaels employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

10K reviews
1.0
Oct 5, 2014

The true Michaels.

Recommend
CEO approval
Business Outlook

Pros

It used to be a good place to work.

Cons

I was a manager for Michaels for 18 years and thought I would retire with them. I was terminated for "work performance". I was doing the same job as my peers, always had one of the best inventories in the district and always had good audits. I feel I was terminated because I did have 18 years and had a higher salary. I was replaced by some one half may age and most probably at half my salary. I have had several (10+) friends and peers also get terminated for the same "work performance" reasons. All of the people had 15+ years the same as I did. Names can be provided. Not sure if this is company wide but it is happening in the Southeast area ( Alabama, Florida & Georgia). I also had DMs tell me that it "was just my time". These same DMs told me that they were told to weed out the older ones(managers). I see the comments from people about the pay and raises and I do understand what they say. As managers were told to give less than adequate appraisals so the raises did not have to be so high. We were given a dollar amount ($0.00) to spread to all associates in the store. Never was the amount over $5 or $6 dollars. You were to spread this between 20-30 associates based on their appraisals. You can see where they would only get the minimum that was to be given. You were/are all about customer service. But then you would cut hours so bad that you would have only 1 or 2 associates on the sales floor during operating hours. Managers were so office driven that they weren't even on the sales floor to offer assistance.

3.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

Solid and secure company. The corporate culture has experienced some much needed overhauling. A lot of those who were part of the problem have been dismissed by the new CEO. I experienced great working relationships with my buyers and project managers but I had to work at it. The benefits are decent. There are a lot of opportunities to travel domestically and internationally. Great place to gain experience and knowledge of several different craft products and categories. Compensation tends to be above average. Annual pay increases and bonus compensation may not be ideal but at least you get them in what can be considered a soft industry.

Cons

For people on the merchandising side of the business you've got to have a strong personality if you want to be successful here. The buyers can be very demanding and their expectations perhaps a bit unrealistic. The people you work alongside in your category can also be very competitive. For product designers, the work load is intense and the stress level very high. Performance expectations can be unrealistic. The managers have a hard time dealing with complaints. They prefer employees who pretend to be happy. Your attitude matters more to them than your talent (I've actually heard them say this). Politics here can be very taxing. So the favorite advice provided from management is to "manage your perception". Upward mobility in the design studio is difficult - experience gives way to favoritism. True "leadership" is lacking with the current group of managers. They know how to 'manage' but leave a lot to be desired in terms of being a true source of inspiration and trust.

3.0
Sep 7, 2013

Be ready for a challenge

Recommend
CEO approval
Business Outlook

Pros

Excellent opportunities to get some experience under your belt in retail and management. They're pretty flexible in hiring, so it's a good place to try to get your start if you're looking at a career in retail or management. Many customers can be fun to work with, especially if you enjoy being creative.

Cons

1. The biggest complaint from customers and employees alike is PAYROLL. There is none. You're required to have 6 people on the floor at all times, and they give you enough for 2. This is where all the good ideas, SOP's and exciting programs literally fall apart. 2. Upper management (district and above) is extremely negative. More often than not, you do not get a pat on the back for a job well done, but you will get yelled at for not being the best. In other words, someone is always in trouble, while no one is being praised. 3. Constantly making menial changes in SOP without warning or reason, creating more work, more training, etc. 4. Doesn't always hire the best candidate, often (not always) promotes by seniority (while claiming this is not true, don't be fooled.) 5. It takes so much effort to get someone terminated, that most poor employees simply stay and collect a paycheck, pawning their work onto the more motivated people. 6. UnAchievable expectations on everyone, especially hourly management. (again, we're back to payroll and the inability to terminate poor employees) 7. Practically non-existent support system for hourly managers. They essentially throw you under the bus each month because they don't provide the information you need to do your job, nor the time. 8. The training is "watch three videos, read this packet of papers, and do it." Almost everything you learn you will have to teach yourself. There is an "onboarding curriculum" but it is rarely ever utilized (payroll again!) and when it is, it is used inconsistently. 9. Even for full-time associates, don't expect 40 hours a week unless it's peak season. Off season, expect 30-35, peak season expect 50-60. 10. The pay is not competitive. You can make more doing less work with better payroll at walmart.

Viewing 22 - 24 of 9,670 Reviews

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