Unless you are high up in management or a sales rep, you are basically invisible. Sales reps are put on pedestals, wined and dined and given lavish trips to celebrate their sales every year, meanwhile half of them don't actually do anything to manager their orders. All of the actual work done to see a project through from start to finish is handled by the Project coordinator. If the sales reps didn't have us doing half their jobs, they wouldn't make any sales. But rather than being acknowledged for the work we put in and the issues we handle to help them all meet their quotas, we are belittled and made to feel worthless. I know I am good at my job because I've heard it from my co-workers, customers, and vendors, but you never hear it from management. We don't get any kind of reviews or feedback for anything done well. No reviews period. And if you're not performing to the level they expect, they ignore, hope it will get better, and then take work away from you and give it to someone who is good. Reward the underqualified, poorly trained, and lazy people while over-working their best employees. End result is high turnover. When new people are hired, the training is for order entry processes but touches only briefly on product knowledge. With our huge variety of products and new being added every quarter it leaves new employees totally lost. Management and trainers have unapproachable personalities so people don't feel comfortable admitting confusion or asking questions. And when they are set off on their own they are insecure, unable to answer customers’ questions, and make production people's jobs more complicated. Now with MillerKnoll taking over, whenever concerns are brought up to management we are given the line “Our hands are tied, but we are on your side.” It certainly doesn’t feel that way.
