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Mitchell 1

Is this your company?

Mitchell 1 reviews

2.9

45% would recommend to a friend

(112 total reviews)

Jon LaRue

61% approve of CEO

52% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.4

Work/Life balance

3.1

Culture & values

3.0

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Mitchell 1 has an employee rating of 2.9 out of 5 stars, based on 112 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Mitchell 1 employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

112 reviews
2.0
Aug 12, 2019

The real honest Inside Sales review

Inside sales representative
Recommend
CEO approval
Business Outlook

Pros

Solid company 100+ years and nice coworkers. The initial training was great done by Robert.

Cons

Where to start, this company is very behind for being a software tech company. The company seems very complacent as they are the market leader, while competitors are greatly improving and innovating. This is cold calling with a twist. It is cold calling to the definition that they are not warm leads. The twist is that the leads get called every 2 weeks like clockwork. As soon as you introduce yourself and mention Mitchell 1, you will get hung up on. The lead pool is getting smaller as many of the shops have caller ID and block our calls so the dialer just skips over. Management does not allow you to prospect on your own to find quality leads. Sales targets are unrealistic. There are 3 maybe 4 veteran reps also doing outbound calls, they continuously hit target. This is by design as they are handed lists with warm leads or specialty campaigns. This Is proven as everyday you receive a summary of the previous days call log. The 3-4 reps that hit target only do 30-40 outbound calls none from the dialer and average 2-3 hours talk time. The rest of outbound take 200-300 dialer calls a day and only connect to 50-60% of them. Commission is a 3 month rolling average and helps if you are above target but hurts if you are below. There are also charge backs which can be from numerous reasons. After 2 months of successful payments the company should be held liable for keeping the customers and maintaining their satisfaction. Management seems to be in a fantasy world and do not have a realistic view. The company has not hit it’s sales target as a whole each quarter this year. Sales reps are jumping ship like crazy, went from a sales team of almost 50, now down to a team of 28. A lot has to do with a particular SD who is very condescending and defensive.

avatar
Mitchell 1 Response
6y
First, I would like to thank you for taking the time to provide your feedback. Suggestions and input from our associates is our most valuable tool when prioritizing our goals. We are happy to hear that you have found your coworkers to be nice, and that you enjoyed your initial training with Robert. We agree that he is an asset and place a high importance on our initial training. I would like to touch on the feedback you provided regarding leads and campaigns. We currently do get the general automotive aftermarket lists, along with the truck aftermarket, from several sources. We also purchase new business lists that arrive daily and are cycled into the campaign. We will continue to place emphasis on exploring new lead sources, and new markets we can reach out to help with their repair solutions. As a note, regarding our specialized leads, we typically do at least 4 specialized campaigns with varying reps on each campaign. Our top performing reps typically have a large pipeline as they have been with the company for several years and have built up their customer base. We are sorry to hear that you were not satisfied with a member of our leadership team, I can assure you that we take all feedback seriously and view all dissatisfactions as areas for improvement. Our intention is to make Mitchell 1 the best place you have ever worked, and I would encourage you to speak to any member of the leadership team if you are having any issues. In regards to anonymous feedback, we do have an anonymous survey via SurveyMonkey which we use as a digital suggestion box. I appreciate your input regarding this, and I will work on making this more visible to our associates! Please feel free to submit your feedback there or to reach out to me directly at 888-724-6742 or dana.gulino@mitchell1.com to work on any of the issues you may be having. We are happy to work with you and welcome any suggestions you may have. Thank you for being part of our Mitchell 1 Inside Sales team, and for taking the time to provide your feedback. Thank you!
2.0
Jul 10, 2014

No Training

Labor editor
Recommend
CEO approval
Business Outlook

Pros

Most seem to be generally concerned,but higher Sr employees don't.

Cons

Lack of training to do the job properly. Basically you get thrown under the bus.

1.0
Aug 6, 2022

Do Not Work Here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Co-workers are kind and supportive.

Cons

Supervisors only looking out for themselves Managers are rude and try to avoid interacting with employees as much as possible Employees SEVERELY underpaid, and they refuse to do anything about it

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Glassdoor has 129 Mitchell 1 reviews submitted anonymously by Mitchell 1 employees. Read employee reviews and ratings on Glassdoor to decide if Mitchell 1 is right for you.