Where to begin. The local management DO NOT care about their maids. Their main focus is the bottom line, or how much money they can make. A perfect example of this is one day, my manager called me to inform me that one of my clients was sick with COVID-19, and she wanted to ask if I was still comfortable in cleaning their home. I advised I was not comfortable with this (Right to Refuse), and so they gave the clean to someone else. The day after this, my Assistant and I found ourselves at one of our regular cleans, and it turns out that this client currently had COVID. My manager lied to my face and said that the client had tested negative. All I can think of is that she didn't want to lose the $ because I had already refused an unsafe work situation the day prior.
All the local management gossip to everyone - including staff below them - about the maids and the clients and it creates a very toxic work environment. Many times I've walked in the office to hear the bosses slamming other maids for taking a sick day. Coming from a professional office background, I expected them to change the topic when I walked in to ensure some sense of privacy, but no. I can only imagine the things they say about their staff when no one is around.
Too many times my Assistant and I would be sent to either Initial cleans or One Shot cleans and we'd be quoted something ridiculous like 2 or 3 hours. For a THREE STOREY HOME WITH FIVE BATHROOMS, which had NEVER BEEN CLEANED. How on earth are two people supposed to meet that deadline???? Then it's always a shock when I call the office to inform them we would need more time. PUH-LEASE! If anyone did an in-person estimate ever, the maids would be given accurate schedules. But no, they just don't do that. I've cried on the job more times than I'd care to admit, all because of the insane amount of pressure the maids are under to complete a job in time.
I should have RAN during my training because there were so many red flags. I was made to clean every single bathroom for that entire week because I was new and the tenured maids figured it was an easy way for them to get their work done. When I was running the route one week later, I had to play catch up because I hadn't had any exposure to the dry work (dusting, vacuuming, etc). All my times suffered for days because I wasn't trained properly, and most clients wouldn't pay more than what they were quoted. This meant if it took me an extra hour to clean their home, I wasn't getting paid for it.
Also the math that the office comes up with is something straight out of a horror film. They will CONSTANTLY quote apartments as one hour, and then turn around and quote a 2 storey home with 3 bathrooms...one hour. How the **** does that make sense???? There's no logic!
