MongoDB Customer Success Manager reviews

CS has a naturally difficult time justifying itself, so a common trap CS orgs fall into is to do activities that don’t actually accomplish anything. MongoDB is the worst example I’ve seen of this. Activities that customers flat out don’t care about are scrutinized in exhaustive detail by leaders, which naturally de-emphasizes actual customer priorities. The incentives this create are perverse. People compete to earn praise for their wheel spinning, so that they can stand out amongst a crowded group of peers all equally spinning their wheels. It was bizarre.