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Mphasis

Engaged Employer

Mphasis Customer Service Representative CSR reviews

3.8

80% would recommend to a friend

(10 total reviews)
avatar

Nitin Rakesh

81% approve of CEO

82% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.6

Work/Life balance

4.4

Culture & values

3.8

Senior management

3.6

Compensation and benefits

2.9

Career opportunities

Ratings by demographic groups

Reviews by job title

10 reviews
4.0
Jul 11, 2023

Work Type

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Manager's are very good and friendly

Cons

Call Volume is high sometimes

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Mphasis Response
3y
We’re glad to hear that your time with us has been positive and enriching, we always like to put our Mphasians at the core of everything we do and to create a positive work environment. Thank you for your review, and we look forward to our continued innovation and success with you!
5.0
Mar 21, 2023

BPM

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Employee friendly and Job security

Cons

Transport services need an improvement

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Mphasis Response
3y
Hi there, thank you so much for taking the time to leave us a review! We’re so glad to have you on our team, and we are very excited to reach new heights with you!
3.0
Jan 17, 2023

.

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Environment was good to work

Cons

Shift times were but difficult to work

avatar
Mphasis Response
3y
Thank you for bringing this to our attention. We value your opinion, and we’d love a more in-depth conversation about your experience. You can reach out to as at re.connect@mphasis.com, and we’ll get back to you regarding your concerns.
Viewing 7 - 9 of 10 Reviews
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