Mud Bay reviews

2.7

31% would recommend to a friend

(214 total reviews)
avatar

Marisa Wulff

19% approve of CEO

24% positive business outlook

Mud Bay has an employee rating of 2.7 out of 5 stars, based on 214 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Mud Bay employee rating is 24% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

214 reviews
3.0
May 28, 2024

Not what I expected

Recommend
CEO approval
Business Outlook

Pros

Meet lots of dogs. Customers are friendly. Some managers are cool and understanding.

Cons

Short staffed. Poor communication between home office and stores. Not enough pay. No set schedule.

5.0
May 16, 2024

I love working here

Recommend
CEO approval
Business Outlook

Pros

The people here are great, for the most part. Our regular customers are wonderful. Working with customers to help them find solutions for their pets is rewarding. Great training program, especially if you have pets of your own. You'll learn a lot here! The pay is great for retail and the benefits are excellent and affordable (The last place I worked wanted $300/month for Regence. We have Regence here and I think I pay $75-80/month for medical, dental, vision, and life). In-store events are fun and you get to work with and donate to local shelters. If you want a promotion and work for it, it's not hard to get, especially if you're willing to move stores to promote. There are several stores, so that's not hard to do.

Cons

The company is going through some changes, but most of them are for the better. If change is hard for you, this could be a con. The work is more physical than you might think in retail. You are on your feet a lot and stocking shelves of dog and cat food and kitty litter is a work out. Again, this is only a con if you see it that way. If you know what you're getting into, it's fun, great learning, and great exercise. If you want to move up in stores, you can do that anywhere, but if you want to move into Home Office, it helps if you live close to the Home Office.

3.0
May 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Health insurance, 40% off employee discount, great training program with lots of in depth knowledge about pet nutrition and holistic approaches to pet wellbeing

Cons

The company is in the hole due to poor financial choices (expecting the puppy boom of covid to continue) and a lot of negative impact is falling on the employees, such as: fewer hours, no raises, replacing full time positions with part time causing poor customer experiences when they expect better based on their previous visits, etc. What once used to be a small business experience focused on customers and their pets is turning into something more corporate coded, trying to pinch every penny possible out of providing a healthy work experience.

Viewing 40 - 42 of 214 Reviews

Glassdoor has 216 Mud Bay reviews submitted anonymously by Mud Bay employees. Read employee reviews and ratings on Glassdoor to decide if Mud Bay is right for you.