Mud Bay reviews

2.7

31% would recommend to a friend

(214 total reviews)
avatar

Marisa Wulff

19% approve of CEO

24% positive business outlook

Mud Bay has an employee rating of 2.7 out of 5 stars, based on 214 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Mud Bay employee rating is 24% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

214 reviews
3.0
Sep 30, 2021

A place to start

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great discount - Great place to start a career - Some wonderful coworkers - Some wonderful customers - Bring your pet to work (restrictions may apply) - Pet dogs, cats, maybe even a bird, hedgehog and a ferret or two

Cons

- There's a depth of knowledge and a know-how of talking about that knowledge to customers, that has been lost over the years. When I was first trained about dog and cat health at Mud Bay, my training reached deep into aspects of physiology and herbology that the company just doesn't have the time or space to support in the same way anymore. - There's an emphasis on efficiency with time, trying to do more with less to maximize output. I understand and respect this, as the company is growing at a fast rate even through 2021. That being said, that focus on efficiency doesn't always leave breathing room for things to happen organically like they used to. There's not always space or energy to process, learn or have important conversations, unless they're penciled in or you shoe-horn them in, usually at the detriment to your own time or someone else's. - MB likes to make a lot of programs from scratch, to tailor them to their company specifically. This especially rings true for their leadership development program and their DEI committee. If DEI/Leadership are important to you in a company, just know that since MB has/is growing these things from scratch, they can vary from supervisor to supervisor in implementation and training/programs take longer to develop. For me the development in DEI was moving too slow, for others their slow and careful consideration may be the right fit.

4.0
Oct 16, 2019
Recommend
CEO approval
Business Outlook

Pros

Outstanding, employee-first culture. Emphasis on empowering employees. Great place for people with "business owner" mindset.

Cons

Low pay compared to local market. Unclear or inaccessible corporate policies. Lack of documentation for policies and corporate decision-making. Sloppy ad hoc cooperate decision-making process. Disconnect between upper management and reality of working conditions for employees at grounded level.

avatar
Mud Bay Response
6y
Thank you for your feedback. I share in your pride around Mud Bay’s people-first culture and our focus on empowerment and ownership thinking. We want all Muddies to feel empowered to share their experiences and feedback in all channels as well as in direct and candid conversations with other Muddies, Managers, and the Exec Team. Our culture and future will only be stronger for it. In 2019 alone, we’ve invested over $900K in pay increases for Muddies and we expect to invest even more in 2020. This investment is directly tied to feedback and input we hear from Muddies in all of our regions. An important thing to note around how we set pay is that we conduct market-based pay assessments for each of our positions on an annual basis. For positions at Home Office, we base our market data on Seattle (not Olympia). We currently establish our pay ranges by setting the mid-point of our range for each position at the 75th percentile of the data for comparable years of experience required. We encourage and welcome you (and any Muddy!) to connect with your manager, HR or me to discuss your feedback and any questions about how we set pay for your position. In addition to pay, we also frequently assess the relevancy and value of the other benefits a Muddy receives while working at Mud Bay. I’m incredibly proud of the additional investments we continue to make in our health and wellness benefits, ESOP, learning and development, and our staff discount. Our People Team listens daily to Muddies’ feedback on what is most valuable to them and I’m excited about the important work our team has ahead as we continue to make improvements. One of the things I love about Mud Bay is the emphasis we place on learning about and empowering good judgment. We feel it’s far more important when fostering a culture of ownership to focus on teaching our people how to think, versus telling our people exactly what they must do. We trust Muddies to do the right thing and we know it can be tough at times to lead and learn in what we call “the grey”. Our collective teams have worked hard and are continuing to update our documentation to provide more clear direction for those practices where it makes sense for us to be consistent. Over the coming months as we share more about Mud Bay’s strategic direction and bring greater focus to how we communicate, my hope is that you’ll experience more of the transparency you’re looking for. Thank you, again. Kindly, Michelle
Viewing 49 - 51 of 214 Reviews

Glassdoor has 216 Mud Bay reviews submitted anonymously by Mud Bay employees. Read employee reviews and ratings on Glassdoor to decide if Mud Bay is right for you.