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      Mud Bay

      Engaged Employer

      Mud Bay reviews

      2.7

      31% would recommend to a friend

      (214 total reviews)
      avatar

      Marisa Wulff

      19% approve of CEO

      24% positive business outlook

      Ratings by demographic groups

      Mud Bay has an employee rating of 2.7 out of 5 stars, based on 214 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Mud Bay employee rating is 24% below average for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      214 reviews
      2.0
      Oct 2, 2022

      Provide more PTO, Pay an actual living wage, Take care of your DMs and Management.

      Store lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      The health insurance is better than most. It’s the main reason I stay. Plus the community and daily fur babies we get to spend time with.

      Cons

      They say they pay a living wage but unfortunately this is not true. Maybe it looks that way on paper but it’s not the case. Wages need to be higher. Especially in inner city locations. They provide very little PTO (was is required by law + a hair more, barely) and your PTO is your sick pay and vacation pay in one. They also implement a strict attendance policy that uses up all your PTO if you are even 15 minutes late or have an emergency and need to leave early it counts towards your “points”. It’s the same type of point system attendance policy that is used at places like Walmart and Target. If muddies were provided enough pto to actually take a vacation in the same year they also got sick, positivity in the workplace would flourish highly. People are literally working themselves sick, using their PTO, and doing it all over again. It’s sad. The District Managers are worn out and stretched thin. A lot of them say one thing and do another. They are not connected to the employees in the stores and only connect with store managers. This creates a huge disconnect between ground level muddies and home office. If there were more DMs and they has less stores on their plates, this would provide for more quality time in each store and less manager/staff issues. There are huge discrepancies from one DM to another and things get promised and then tossed around so often that it’s completely discouraging for very promising muddies to attempt to move up. This results in a ton of outside hires in management. They’re not all bad, but a lot are inexperienced and use retaliation as their concept to deal with muddies that accidentally make them feel inadequate by knowing what they’re doing through experience.

      avatar
      Mud Bay Response
      3y
      Thank you for taking the time to provide feedback. We are happy to hear that you are pleased with our benefits package. The health of our Muddies is very important to us. In 2022, Mud Bay absorbed the cost of increasing health care premiums in order to keep the cost low for individual Muddies. Sadly, inflation has been tough on most families. We are currently evaluating our wages for 2023 and intend to roll-out our annual increases in January. We have recently revised our attendance policy. It has quite a bit of flexibility built into it. We encourage Muddies to connect with their district manager if they have questions or concerns. Additionally, we’ve recently added a few district manager positions to Mud Bay. We have reduced the number of stores each manager is responsible for in order to provide each of them a better opportunity for personal connection with Muddies. We take accusations of retaliation very seriously. We encourage all Muddies to reach out to the HR team at hr@mudbay.com if they feel like they are being harassed, intimidated, or retaliated against.
      5.0
      Sep 30, 2022

      Great Company, Great Team

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I loved my time working at Mud Bay. They take very good care of their employees, and the store I worked at was a fun and supportive environment (even during the crazy days of the pandemic). Plus, you get to pet dogs.

      Cons

      Can't think of any specifics...

      avatar
      Mud Bay Response
      2y
      Thank you for your review; we are so happy you enjoyed your time with Mud Bay and felt at home in your store. We agree that petting dogs is such a great addition to the job!
      2.0
      Aug 31, 2022

      Pretty much all bad

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working in a retail store where animals are welcome. Pay was decent for the area but could be better considering Mud Bay's net profits.

      Cons

      -Management simply ignored customers on the best days and fostered a toxic environment by gossiping and amplifying tension between employees on the worst days. -Training is laissez-faire; there were no designated new hire trainers in stores and no template to keep track of skills learned. -It was not uncommon to be chastised in front of peers. -It is a requirement to work a "pack schedule", meaning you must available to be scheduled at any store within 30-ish minutes of your home store, at any time. -There may be rivalry between the stores, so while you may be working at another store once a week, there is a possibility you will not be welcome there. -Mud Bay does not provide any training on animal behavior or body language, which can become a hazard since staff is "highly encouraged" to 'greet and treat' every dog that comes in. Since behavior training is not standardized, Muddies may be practicing unsafe handling of dogs and giving out damaging advice to coworkers and customers. -The standards that are pushed by Home Office regarding customer interactions seem like an AI generated script, denoting a clear divide between upper-level staff and in-store employees. Standards are unclear and often vary from lead to manager to other lead to other manager. Often, staff-level employees take the blame for "mistakes" that are actually unclear communication between leads, managers, and Home Office. -Coworkers were bullies and management protected the bullies because they were friends outside of work. -Under-qualified people were promoted based on management favoritism. -This is not a small business, this is a large, 60-store chain of retail locations.

      avatar
      Mud Bay Response
      2y
      We are sorry to hear that you did not enjoy your time at Mud Bay. Customer service and store support are the pinnacle of what we do as a company. We take accusations of racism and bullying very seriously. We ask team members to reach out to HR at HR@mudbay.com so that we may complete a prompt investigation. To ensure that we can provide solutions for every customer who enters our stores, we do provide a comprehensive one-year training program that has specific courses on dog and cat behavior, including how to approach a dog, reading body language, and safety in stores. If there is specific information that team members feel their training is are lacking, there is a feedback option at the end of each course for our Learning and Development team. Training is led by the leadership team as a whole at each store, to ensure that staff can continue their training on days their manager may be enjoying their day off. We are proud to offer our ESOP and benefit plans. Detailed information on eligibility and coverage for each is available to all employees through our company-wide knowledge library, as well as our Benefits Resource Center via phone at 866-468-7272. Additional questions can be directed to HR@mudbay.com at any time.
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      ReviewsMud Bay reviews

      Glassdoor has 216 Mud Bay reviews submitted anonymously by Mud Bay employees. Read employee reviews and ratings on Glassdoor to decide if Mud Bay is right for you.