Mud Bay reviews

- pay is too low and not a liveable wage, despite their claims that it is. - i feel like the staff lower on the 'hierarchy' are treated like children sometimes; stop micromanaging your employees, stop punishing them for things that are out of their control just because you don't personally think their 'excuse' was 'valid' enough. ultimately, just stop treating them like kids. we're adults. - the schedules are insanely unpredictable and all over the place. changes are constantly being made and employees from one store are constantly being sent to other stores because of one reason or another. sometimes this happens with zero warning and you end up having to scurry out of your own store mid-shift to run to a different one. - employees are expected to find cover for their shifts themselves - despite not having the contact info of everyone in the store unless they're a lead. how are you supposed to find coverage if you only have the phone numbers of like... three of your own coworkers? management/the people handling scheduling are the ones who have everyone's contact information. not the staff. it doesn't make sense. - related to those last two, they are VASTLY understaffed and it doesn't seem like any steps are being taken to fix that. either they're getting literally zero job applications, or are continuously turning away applicants for one reason or another, leaving us continuously understaffed. - diversity. i've recently noticed i've never seen a single POC on the team at any of the stores i've worked at. the majority of employees i've come across are women. there's nothing wrong with that but for a company that claims it's diverse but has primarily white women in the age group of 18-30 as the only staff, it gets a bit suspicious.

- HR only supports the company: The HR team at Mud Bay is not anonymous or supportive of Mud Bay employees. An HR team member at one point implied that I would not want the company to be sued when I brought concerns regarding my safety and well being due to harassment by a store staff member. After that moment I felt unheard and unsafe approaching HR with any additional issues I encountered. After leaving the company and completing an exit interview, I was made aware that that exit interview was being shared with other corporate level employees. I was promised that these were anonymous and that my name would not be shared, this was not the case. When shopping at my local Mud Bay, I was informed that my exit interview had been shared with even store staff members. This is unacceptable and unsafe for former muddies that may experience retaliation. Do not go to HR unless you would openly talk about the issue with anyone at the company. - Poor pay structure: The company claims they have a fair living wage due to regional differentiation. However, what they fail to understand is that many of their employees do not live in the same areas that they work. This causes employees to be paid less if the cost of living is less in the specific area their store is located. If you live in a higher living cost area but work in a lower living cost area you will not make a livable wage. There are also large gaps in pay depending on if you work at their home office or in stores. Giving no reason for store staff to try to build a long career due to poor pay. - Poor Leadership: The leadership team at Mud Bay NEEDS more training. Managers and supervisors are inconsistent when it comes to the companies values. During my time at Mud Bay I experience intense micromanaging, lack of empathy and lost trust in my leadership. There tends to be favoritism, gossip, leading to an unhealthy work environment. - Diversity and Inclusivity: The company does NOT listen to their employees or adapt to current social issues. Although the company once seemed supportive of LQBTQA and BLM rights, that is not the case or tone they are currently taking. The company has considered not allowing cash at their stores. A higher up at home office stated that we do not service a lower socioeconomic consumer. This is discriminatory and against everything Mud Bay claims to stand for. - Home office: The leadership at Mud Bay is not experienced enough in their fields to be leading team members. You will not learn from industry professionals and if you have a degree that you are hoping to use you will 1) not be compensated for your level of knowledge 2) be far underpaid compared to industry standard and 3) you will not learn anything or actually lose the knowledge you have because you cannot apply it to what your position.