I'll agree that sometimes the upper management team (typically starting at DM and moving upwards) can be a tad bit ignorant of what actually goes on on the sales floor. Sometimes their understanding of how things actually work is lacking. The scripts that they make you use aren't really that great and in fact, I've noticed success with some of my modifications to the scripts and such. It is incredibly difficult to get recognized as a part timer. You're expected to meet sales goals based on the same formula as the full timers, however you're only there half of the time. They do not take into account that the "follow-up" time for your customers may be double than that of a full time employee... simply because there might be 2 or 3 days in between your shifts. With that in mind, it is incredibly difficult to "stay in the know" about lesson schedule changes, moving product, transactions, and other day-to-day things that every good salesman/tuition keeper should know. I resolved this problem by calling in every day to check on things and get updates. As a 19 year old part time employee, it probably shouldn't have been my concern to call on the daily so that I know what's going on. Granted, that may have been one of the things that got me promoted, but it shouldn't be my responsibility as a part time employee.