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Musician's Friend

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Musician's Friend reviews

2.7

35% would recommend to a friend

(115 total reviews)

Greg Trojan

34% approve of CEO

28% positive business outlook

Ratings by category

3.8

Diversity & inclusion

2.9

Culture & values

2.7

Work/Life balance

2.7

Compensation and benefits

2.5

Senior management

2.5

Career opportunities

Musician's Friend has an employee rating of 2.7 out of 5 stars, based on 115 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Musician's Friend employee rating is 30% below average for employers within the Retail & Wholesale industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

115 reviews
2.0
Jan 10, 2012

Amazing coworkers, ridiculous people.

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

The coworkers had a really big sense of family. Walking into the job everyone on my team made me feel welcome. The team leader was helpful and kind. The managers were helpful. There was a lot of freedom with credits and what we could do for customers.

Cons

The customers are awful! I got screamed at constantly for not knowing a ton about the instrument they played. I got yelled at for not explaining was 1 or 2 day shipping is. I got in trouble with management quite a bit over attendance, but I had only missed one day, and when questioned, they balked and didn't have reasons. Overall, not enough training.

1.0
Oct 31, 2011

You will be overworked and Underpaid.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

some of the staff are pretty neat people.

Cons

You will be overworked and underpaid and under appreciated is a promise if you work here! poor communication and training are just a few of the major issues in this company. Technologies malfunction frequently and telemarketing calls coming into center screw up sales conversions. company is grossly understaffed and push overtime and have too many people on a team for Team lead development after training. Schedules are randomized so no telling what 2 days you have off. Vacation is often declined as center is always understaffed.

1.0
Oct 7, 2011

If you want to feel hated and have the misery of work control your entire life. Work here!!!

Team lead
Recommend
CEO approval
Business Outlook

Pros

The people. Anyone not in management is cool. Once you get to that level it's a different world. It opened my eyes. It's not just the regular reps who are mistreated and unappreciated. It's lower management as well. For the work. The pay is embarrassing. Even HR is mean. They will be so nice to you during the interview process and your first day. After that, MF might as well not even have an HR department. I can honestly say I don't know one person here that likes their job. It really sucks because it's only getting worse. The people here are really friendly and nice. Except management of course.

Cons

So many. The pay is awful. I work 50 hours a week. Makine 13.50 an hour that's skipping breaks and taking short lunches. Which is very common here. They make huge changes without considering the implications and no communication. You will hate your life if you work here. Their training program is terrible, the pressure is so high that if you fail you are not given help, just introduced to the door. They make billions but can't fix computers or simple glitches that big companies shouldn't have. They will give you 60 hours of work to do in a 40 hour week. Run for your life.

Viewing 100 - 102 of 115 Reviews
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Glassdoor has 117 Musician's Friend reviews submitted anonymously by Musician's Friend employees. Read employee reviews and ratings on Glassdoor to decide if Musician's Friend is right for you.