NCC Group reviews

3.4

55% would recommend to a friend

(669 total reviews)

Mike Maddison

55% approve of CEO

48% positive business outlook

NCC Group has an employee rating of 3.4 out of 5 stars, based on 669 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NCC Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

669 reviews
2.0
Oct 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Great reporting software that makes writing findings a smooth process. Cool and talented people that you can learn a lot from (going away soon, see cons section) Work Life balance while I was still there was pretty good, but that's likely going away, as reduction in force likely means constant work for those who remain. Benefits were decent while I was there, but have since gotten worse, with things like training budget being "frozen indefinitely". Healthcare was pretty good, but I wouldn't be shocked if they reduced the quality of that in the coming years, given the current trajectory of things. Also, any review before 2023 represents only how the company used to be before the CEO change. More recent reviews are more likely to be accurate.

Cons

Getting scheduled on any cool work requires you to already be well established as a safe bet to deliver that type of work, or to play office politics with the scheduling team to get it. This isn't just my experience - many have shared a similar story with me. On top of that, there's a very specific type of gig at NCC that *everyone* hates doing. And there is an abundance of this type of work. If this corner of the organization lays its claws in you, good luck. Because it is VERY difficult to escape their grasp. I basically had to threaten to quit in order to start getting basic webapp pentests - with the "unique and interesting" work that the recruiter promised me nowhere in sight. The scheduling system overall encourages stagnation of skills, and you will have to actively fight to overcome this if you want any chance at all to get work that *doesn't* make you want to chew glass. "Your pay is more bonus-heavy than other places, but don't worry, almost everyone always gets max utilization bonus" - dont fall for this lie. The recruiter told me (and many others I know), this exact statement. The bonus is very difficult to max out. I dont think I even came close to max bonus once, and a few quarters, received no bonus. This is a lie they tell you so that they can hire you for less than the market average for the work. Dont fall for it. Additionally, if a client cancels your gig the week before it starts *will* result in a very significant percentage of your quarterly bonus going straight down the drain. More rounds of layoffs are very likely. This is somewhat speculative, but to verify what I'm saying, google "Preliminary unaudited results for the year ended 31 May 2023 ext:pdf" (first link) - then press CTRL + F and search for "phase 1" - I will paste that here: • Phase 1 (March-April 2023) – initial reduction in global delivery and operational headcount; -c.7% reduction of the Group’s global headcount • Phase 2 (June-September 2023) – a further reduction in global delivery, operational and corporate functions headcount prior to opening our off-shore operations and delivery centre in Manila • Phase 3 (October 2023-May 2025) – finalisation of the Group’s operating model The financial document referenced above is one that they *cannot* legally tell lies on (but lying to you over Microsoft Teams is perfectly legal.) So if they say anything that contradicts a statement in one of their financial documents, decide for yourself which is more likely to be true. Phase 1 and 2 both refer to reductions in force, with phase 2 also referring to the opening of the Philippines offices they intend to outsource cheap labor to. Phase 3, which is set to complete in May 2025 refers to completing the group's "Operational Model." Given the nature of Phases 1 and 2 both being about layoffs, as well as the growing their outsourcing of cheap labor operation, phase 3 "finalises that" - i.e., your job going away and being replaced with cheap labor in the Philippines. But of course, that is all speculation based on what phase 1 and 2 were - and *not* said anywhere explicitly on the referenced document. So I'm sure your job isn't going anywhere ;)

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NCC Group Response
2y
Thank you for taking the time to articulate your experience. We’re glad you enjoyed working with your colleagues at NCC Group, and that you had a positive work/life balance experience, that’s extremely important to us. Your feedback on your specific bonus plan is particularly helpful, we’re always looking for input on our plans and how to improve them. We will certainly take that feedback away along with your experience getting staffed on different types of engagements. We’ve been operating in a fast changing, dynamic market and we, along with many of our peers and contemporaries in the market, have had to quickly adapt to these external market forces. Understandably, some of these changes lead to an adjustment in focus for certain areas of the business, this is necessary to make sure we’re the right shape and size to take our business forward in line with our growth goals and market demand. Our Manila office is an addition to the existing global blend of delivery that we currently offer to clients (for example our teams in Spain and Waterloo, Canada) which means we can add capabilities and capacity to better serve our clients around the globe. Again, thank you for taking the time to document so many specifics about your experience.
1.0
Oct 5, 2023
Recommend
CEO approval
Business Outlook

Pros

Grab $$$, develop skills and run!

Cons

The management style is somewhat lacking, with poor communication channels and organizational inefficiencies. This has created a less-than-ideal workplace atmosphere, impacting both morale and productivity. It's disheartening to witness the potential of a great team hindered by these management challenges. One glaring issue is the apparent lack of consideration for customers. While I understand the importance of revenue, it should not come at the expense of customer satisfaction. A more balanced approach that prioritizes both financial goals and customer needs would undoubtedly contribute to the long-term success of the company.

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NCC Group Response
2y
Thank you, this feedback is invaluable to us and will help us grow our culture and the employee experience at NCC Group. We’ve been operating in a fast changing, dynamic market and we, along with many of our peers and contemporaries in the market, have had to quickly adapt to these external market forces. At the same time, we’ve been changing our operating model from being an international but siloed regional business into a truly global team. As part of this we’ve been simplifying our communications channels and other ways of working – we’re not finished yet but we are making solid progress. We agree with you about the focus on customers - client-centricity is a main focus of our strategy and that is underscored in our Townhalls and communications, amongst other things. Our Leadership Team has made some fantastic appointments in recent months, and we are confident in our continued ability to attract brilliant people to our team who are leading our strategic direction and positive longer-term outlook.
2.0
Oct 3, 2023

Immature product function

Recommend
CEO approval
Business Outlook

Pros

NCC technical expertise and pedigree in industry is hard to match. Plenty of office meet ups.

Cons

Immature product function. Lacking strong process, with interdepartmental and even product silos. Unfortunately lots of politics. Stronger product support needed in terms of brand, marketing, prod ops, engineering release process.

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NCC Group Response
2y
Thank you for taking the time out to offer this feedback, our People Team actively reviews the content on Glassdoor to incorporate into improvement programs. We are working hard to identify ways to improve the efficiency of our systems and processes as well as looking to adapt our ways of working to meet ever changing market needs. We agree with you about support in areas likes brand and marketing, it’s now a key pillar of our strategy announced in February and a focus of investment. We’ve developed a new brand for our escrow business (watch this space for Cyber) and this year we’ve been more much visible at large industry cyber events. That’s just the start with much more in the pipeline in the next 12 months. With the appointment of our new COO responsible for capabilities, and our CTO too, we’re seeing tangible improvements across the development and delivery of our capabilities, services and products and we’re confident our clients will feel that difference.
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Glassdoor has 716 NCC Group reviews submitted anonymously by NCC Group employees. Read employee reviews and ratings on Glassdoor to decide if NCC Group is right for you.