With aptitude, this company will be a great place to enter the work space with something to prove. You constantly strive to make the clients happy and strive vigorously to accomplish a easy to manage list of clients and ticketing software.
The management maintained a high level of integrity and would reinforce its employees even when a customer was irate (not at the fault of the technicians) and would always support the staff.
Cons
I was not aware of the extent of familiarity with all clients products and services that I would be responsible for managing. With support from the team this was no longer an issue with hard work and diligence.
Small company with family feel. Management makes me feel appreciated and three is a sense of employee loyalty. Not the typically big company BS, no quarterly layoffs, can get decisions made quickly, etc.
Cons
Company is growing rapidly so must wear multiple hats.