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      NFP

      Engaged Employer

      NFP reviews

      3.6

      64% would recommend to a friend

      (646 total reviews)
      avatar

      Douglas W. Hammond

      66% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      NFP has an employee rating of 3.6 out of 5 stars, based on 646 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NFP employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

      Reviews by job title

      646 reviews
      1.0
      May 18, 2023

      TOXIC call center with EXTREME micromanagement. Stay away from this place!

      Client manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      These aren’t necessarily “pros” unique to this company as it is common with other workplaces but for the sake of writing something, I’d say: - 1 hour lunch - Free Peloton membership

      Cons

      Just for the sake of brevity, I will keep it simple. This is a TOXIC call center with EXTREME micromanagement and NO room whatsoever for any career progression. You are questioned every second of the day on why your mouse isn’t moving or why you took 10 minutes wrapping up a call or why you had to take ‘x’ amount of bathroom breaks! Oh yes, there’s a software that was installed so that the managers can monitor your screens LIVE to see how many seconds your mouse wasn’t moving and then get to interrogate you for that!!! Completely ridiculous! The brokers are extremely frustrated, unhappy and stressed out! There’s been a huge exodus of brokers and the ones still there are obviously passing time while waiting for their job offers from other better competitors. There’s no time for any background work that makes up part of a broker role like research into Insurers policy wordings and manuals to help adhere to the underwriting guidelines and limit E&O exposures. I’m just glad I didn’t start up my Insurance career with this company as I would not have been this knowledgeable and skilled at my job as the company is only interested in keeping you on the phone 24/7 and working you as a robot! I wouldn’t even recommend this place to new brokers kicking off their insurance careers as it’s such a redundant place and no room to grow. The mental, emotional and psychological stress we go through everyday working here is PALPABLE! You are working knowing that someone who has nothing else to do, is just sitted at their desk looking at your screen LIVE while you work so that they can have something against you once your mouse stops moving! Unbelievable but it’s the reality! Management does NOT care about the employees and are NOT open to feedbacks. I would not recommend this place AT ALL!

      avatar
      NFP Response
      3y
      We agree happy employees contribute to success and we’re proud that our exceptional team continues to grow our business in meaningful ways. Our employee’s well-being will always be a priority for NFP and the PeopleFirst culture we create is central to that. No matter how successful we are, there is always room for improvement, and we remain committed to making enhancements that align with our values and the needs of employees. Thanks for the feedback and if you’d like to share any additional comments, please contact me directly. -Mary Steed, Chief People Officer
      2.0
      Mar 21, 2023

      They pile on the work and don't pay more.

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hours, holidays, work-life balance. The company says they're diverse but the employees are not as accepting.

      Cons

      The benefits are very expensive. I cannot afford health care even though I'm paying in the neighborhood of $200/month for insurance. The deductibles are ridiculous. Company organization is getting worse as time goes on. People leave, aren't replaced, and the work is left to the remaining employees with no appreciable salary bump. There is no clear path for advancement. Nepotism and favoritism are an issue as they can be anywhere else. However, allowing managers to punch down to customer facing employees even though many complaints is not an effective strategy for growth. I've personally seen multiple instances of racism from other employees to the public. Beware if you apply here. The higher-ups only pay attention to numbers. The human side of the day-to-day work is not considered when positions and clients are shifted around.

      avatar
      NFP Response
      3y
      Thank you for the feedback. First and foremost, racism in any form is not tolerated at NFP. Employees are encouraged to report any instances via our EthicsPoint hotline at 855-296-9085 or visit https://nfp.alertline.com. If you feel comfortable sharing more details on the examples you referenced please reach out to me directly. Regarding your other comments, we actively manage our healthcare plans with a focus on care quality and affordability. The realities of the market make this an increasingly daunting challenge, but we remain committed to improvements that are meaningful to our employees and their families. In terms of workload, an experience in which you feel overwhelmed and undervalued is definitely not our goal. We welcome a conversation focused on better understanding the issues and sustainable solutions. The success of our PeopleFirst culture depends on active and constructive employee engagement, from identifying areas in need of improvement to ideas for the specific improvements themselves. -Mary Steed, Chief People Officer
      2.0
      Aug 9, 2022

      Review

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Was Good place to work

      Cons

      No organization and too short staffed

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      Glassdoor has 748 NFP reviews submitted anonymously by NFP employees. Read employee reviews and ratings on Glassdoor to decide if NFP is right for you.