Where to even begin? There is a profound lack of accountability among management. Lots of finger-pointing and kicking the can down the road. There is a general "not my problem" attitude that leads to issues snowballing out of control, but an equal amount of "stay in your lane" that leaves employees without any empowerment. No matter how hard to may try to get things done, you can't do anything without approval, but you also won't get approval because management is paralyzed with indecision. High expectations, low agency. Is the NHL unique in that regard? Maybe not. Where the NHL differs is the severe immaturity and egomania among its leaders. You'll feel like you were back in middle school with all the gossip you'll hear from managers! And just know...they'll gossip about you too. So if you find yourself in the unenviable position of "working for the NHL," get absolutely everything in writing. EVERYTHING. Because when your boss tells you to do XYZ and then, magically, two months later XYZ is wrong, they won't have your back. Heck, even if you have it in writing it may not matter. I had receipts, but in those instances I was belittled on a personal level for not being a team player. Sometimes you just can't win. Oh, and despite what you may be told in the interviews, this isn't a 9-5. Just wait until your first public shaming for not working nights/weekends! Even if you don't have work to do, you still need to be online because "if you aren't busy enough to work nights/weekends, you must be doing something wrong." Your dedication will be questioned, your integrity will be insulted, and any hope you had of making this a fruitful career will be thrown out the window. The constant "I never told you that!", personal attacks, and lack of support from management made this a living nightmare.
