National General Insurance reviews

As a dedicated employee of Allstate's sister companies, it must be pointed out that you are being paid less than those who work directly for Allstate, even though your job duties are the same or similar. Your work involves managing complex metrics and handling demanding customers who may be angry with the company. You deal with customers who are often dissatisfied and require excellent communication skills and a high level of patience. When customers demand to speak with a supervisor, you must transfer them to a question queue department of more tenured coworkers before they can connect with a supervisor. This process can be confusing and stressful for you and your colleagues. Additionally, the number of calls you transfer each month affects your performance metrics, which can negatively impact your chances of getting a raise, moving up in your current department, or transferring to another department within the company or sister companies. The lack of transparency and communication from management, supervisors, and coworkers makes it challenging to address your concerns and move up in your career. The company has implemented automation in its call centers, but unfortunately, this has resulted in more problems than solutions. The automated system and customers' account portals are causing issues with billing and policies, leading to frustrated customers. Fixing these issues without increasing call time is becoming increasingly complex and challenging. Even contacting the helpline for assistance is difficult, as customers are already irate from confusion caused by the company's poor software and guidelines. Most customers don't understand their policies, leading to frequent outbursts of anger directed towards customer service representatives. This added pressure has created a stressful and challenging work environment. Due to the alarming amount of jobs being transferred to the new Tijuana, Mexico site, you cannot rely on your paycheck as there are out-of-the-blue layoffs, and the company can replace you for a fraction of the cost that your work costs the company. This situation creates uncertainty and instability, affecting your work-life balance and overall well-being. Furthermore, the work environment lacks teamwork, friendliness, and fairness due to the uneven distribution of duties and pay across all titles and departments within your circle. The lack of essential tools and resources to accomplish your daily, weekly, monthly, and quarterly goals makes it challenging to perform your job duties and requirements and achieve the required goals to move up within the company. This lack of support and resources hinders your progress and career development.

Not much other than avg to lower benefits and growing pains