Is National Grid a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at National Grid have rated their employer with 3.0 out of 5 stars in 59 Glassdoor reviews. This is a lower than average score with the overall rating of National Grid employees being 4.4 out of 5 stars. Search open Customer Service Representative Jobs at National Grid now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at National Grid .

Does National Grid pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at National Grid with 2.9 out of 5 stars based on 59 anonymously submitted employee reviews. This is 38.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at National Grid.

How happy are Customer Service Representative professionals working at National Grid?

37% of Customer Service Representative employees at National Grid would recommend their employer to a friend. This rating has increased by 18% in the past 12 months. Customer Service Representative professionals have also rated National Grid with a 2.8 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.6 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at National Grid?

Analyst (109) , Engineer (78) , Manager (68) , Project Manager (65) , Intern (64) , Customer Service Representative (59) , Senior Analyst (53) , Power Systems Engineer (41) , Director (38) , Senior Engineer (32) , Lead Analyst (30) , Supervisor (22) , Associate Analyst (20) , Business Analyst (20) , Intern - Hourly (19)

What are the pros of working at National Grid according to real employee reviews?

"Good benefits and a large company" ((in 311 reviews)); "Work life balance is good (as long as you hit deadlines and get your work done you can be flexible)." ((in 236 reviews)); "Good pay and overtime overall" ((in 224 reviews)); "Generally great people to work with; majority want to do their job and do it well" ((in 212 reviews)); "Culture is great and moving towards improving the electric grid every day" ((in 115 reviews))

What are the cons of working at National Grid according to real employee reviews?

"Poor management with no clear plans" ((in 118 reviews)); "Needs to have better development opportunities for people who want to get into senior leadership." ((in 49 reviews)); "Too many managers and directors making changes and barely implementing the changes and then change the overall plan altogether." ((in 44 reviews)); "Upper Management Can Loose Touch, some goals are unrealistic, can be stressful at times" ((in 32 reviews)); "lack of communication, too many hands in the pot" ((in 28 reviews))

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National Grid

National Grid Customer Service Representative reviews

3.0

37% would recommend to a friend

(59 total reviews)

Zoë Yujnovich

Not enough data to show CEO approval

30% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.4

Senior management

2.9

Compensation and benefits

2.9

Career opportunities

2.8

Work/Life balance

Customer Service Representative/Customer Service Representative I employees have rated National Grid with 3.0 out of 5 stars, based on 59 company reviews on Glassdoor. This indicates that most Customer Service Representative/Customer Service Representative I professionals have an average working experience there. National Grid is rated 21% below average by Customer Service Representative/Customer Service Representative I professionals compared to other employers within the Energy, Mining & Utilities industry (3.8 stars).

Ratings by demographic groups

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Reviews by job title

59 reviews

4.0

Apr 1, 2026

Customer Service Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

This was an amazing company to work for ! The pay was awesome and the benefits also!

Cons

micro managed very closely which was uncomfortable

3.0

Dec 25, 2025

If You're Passionate About Customers

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Hybrid position, so you work at home most of the time.

Cons

Lots of call, frustrated customers, inability to fix situations at times. Not enough paid time off.

3.0

Oct 15, 2025

National grid review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great work environment as far as the people

Cons

Overworked , underpaid and can really mess with your mental health

Viewing 1 - 3 of 59 Reviews

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National Grid Customer Service Representative reviews

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