Is National Grid a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at National Grid have rated their employer with 3.0 out of 5 stars in 59 Glassdoor reviews. This is a lower than average score with the overall rating of National Grid employees being 4.4 out of 5 stars. Search open Customer Service Representative Jobs at National Grid now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at National Grid .

Does National Grid pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at National Grid with 2.9 out of 5 stars based on 59 anonymously submitted employee reviews. This is 38.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at National Grid.

How happy are Customer Service Representative professionals working at National Grid?

37% of Customer Service Representative employees at National Grid would recommend their employer to a friend. This rating has increased by 18% in the past 12 months. Customer Service Representative professionals have also rated National Grid with a 2.8 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.6 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at National Grid?

Analyst (109) , Engineer (78) , Manager (68) , Intern (65) , Project Manager (65) , Customer Service Representative (59) , Senior Analyst (53) , Power Systems Engineer (41) , Director (38) , Senior Engineer (32) , Lead Analyst (30) , Supervisor (22) , Associate Analyst (20) , Business Analyst (20) , Intern - Hourly (19)

What are the pros of working at National Grid according to real employee reviews?

"Good benefits and pay depending on department" ((in 331 reviews)); "Work life balance is good (as long as you hit deadlines and get your work done you can be flexible)." ((in 242 reviews)); "good pay and hours per day" ((in 216 reviews)); "Generally great people to work with; majority want to do their job and do it well" ((in 207 reviews)); "Great culture and a company that makes a real difference" ((in 114 reviews))

What are the cons of working at National Grid according to real employee reviews?

"Poor management with no clear plans" ((in 119 reviews)); "Communication could be improved between senior leadership because sometimes their idea of a project goal/change doesn't some across clearly." ((in 47 reviews)); "Too many managers and directors making changes and barely implementing the changes and then change the overall plan altogether." ((in 44 reviews)); "Upper Management Can Loose Touch, some goals are unrealistic, can be stressful at times" ((in 31 reviews)); "Unorganised, poor communication, ever changing structure" ((in 29 reviews))

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National Grid

National Grid Customer Service Representative reviews

3.0

37% would recommend to a friend

(59 total reviews)

Zoë Yujnovich

Not enough data to show CEO approval

30% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.4

Senior management

2.9

Compensation and benefits

2.9

Career opportunities

2.8

Work/Life balance

Customer Service Representative/Customer Service Representative I employees have rated National Grid with 3.0 out of 5 stars, based on 59 company reviews on Glassdoor. This indicates that most Customer Service Representative/Customer Service Representative I professionals have an average working experience there. National Grid is rated 21% below average by Customer Service Representative/Customer Service Representative I professionals compared to other employers within the Energy, Mining & Utilities industry (3.8 stars).

Ratings by demographic groups

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Parent or family caregiver

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Reviews by job title

59 reviews

1.0

Feb 14, 2024

RUN

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You get to Work from home

Cons

You have to deal with people, very rude people

2.0

Feb 13, 2024

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There is some nice people, working for a reputable company. They provide you with some equipment to work from home.

Cons

Pay is not worth it for everything that they expect you to do in this very fast paced work environment with little to no help. Also, mandates. There are several mandates to work until midnight with not much time given in advance and they threaten you with your job if you can not make it. Also, have to stay in the call center for 18 months in order to have an opportunity to move to a different position.

4.0

Feb 6, 2024

Fair wages for a utility

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fair wages, good training, typically working alone, company vehicle

Cons

Poor communication from higher management to union, weak union

Viewing 10 - 12 of 59 Reviews

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National Grid Customer Service Representative reviews

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RUN

CSR

Fair wages for a utility

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