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      National Grid

      Engaged Employer

      National Grid reviews

      4.4

      92% would recommend to a friend

      (2,740 total reviews)
      avatar

      Zoë Yujnovich

      94% approve of CEO

      88% positive business outlook

      Ratings by category

      4.5

      Diversity & inclusion

      4.4

      Work/Life balance

      4.3

      Culture & values

      4.3

      Compensation and benefits

      4.3

      Career opportunities

      4.0

      Senior management

      National Grid has an employee rating of 4.4 out of 5 stars, based on 2,740 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The National Grid employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      4.0
      Jan 31, 2016

      Nice place to work for the most part

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good people, rich history, customer and safety oriented

      Cons

      Need to be more upfront on policies at hiring. Nepotism alive and doing well.

      3.0
      Jul 26, 2015

      People are great, company is not

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome entry level pay. You get benefits. There's opportunities for overtime and a lot of opportunities to move up the ladder.

      Cons

      The company does not put a lot of care, time, money, or effort into customer service. It's very black and white, so there's no room for caring about customer's needs. (Example: the company has the lowest customer satisfaction rate now than ever before, so the company has told the customer service supervisors to really crack down on keeping calls to 5 minutes or less, so now instead of us taking time to help the customers and obtain first call resolution, we are transferring them, cutting them off, and wrapping up the call without getting the problem solved the first time.)

      1.0
      May 11, 2015

      Former 20 Year Full-Time Management Employee. Extremely poor senior leadership. No loyalty for long-term employees

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      None. Before National Grid bought the company, the original energy utility company was excellent to work for, with real leadership.

      Cons

      Senior leaders have absolutely no loyalty to long-term, high performing employees. They will fabricate reasons to end your employment.

      Viewing 166 - 168 of 2,740 Reviews
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      Glassdoor has 3,212 National Grid reviews submitted anonymously by National Grid employees. Read employee reviews and ratings on Glassdoor to decide if National Grid is right for you.