National Grid reviews

4.4

92% would recommend to a friend

(2,740 total reviews)
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Zoë Yujnovich

94% approve of CEO

88% positive business outlook

National Grid has an employee rating of 4.4 out of 5 stars, based on 2,740 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The National Grid employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.8 stars).

Reviews by job title

3K reviews
4.0
Jan 30, 2015

Upstate new york

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great compensation and benefit package.

Cons

Very big company, limiting vertical movement.

1.0
Jan 24, 2015

Customer Service Rep: Call center

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

As bad as the conditions were being yelled at and ripped apart by angry customers all day, the overtime offered was great if you had the determination and they would supply food on extended hour days for storm duty great company and the sky is the limit, lots of room for growth

Cons

union rep was a joke they would never consider your individual efforts, as long as you followed the script and said key words..it would not matter if you helped the customer or not. you could go out of your way and help a customer and solve an issue but if you forget to do a proper closing for the call,you get no credit; but if you say all the "key words" and not help the customer, you can make bonus. call center rep is the job you have to suffer through before you have a chance for the job you want, to get IN with the company

2.0
Jan 17, 2015
Recommend
CEO approval
Business Outlook

Pros

Decent pay and benefits. It also has some but limited opportunities for growth and advancement. Also has a great work facility if you want work in Brooklyn

Cons

The management staff is the worse. It has a very young environment and the customers can be very disrespectful. Benefits are expensive

Viewing 2578 - 2580 of 2,740 Reviews

Glassdoor has 3,212 National Grid reviews submitted anonymously by National Grid employees. Read employee reviews and ratings on Glassdoor to decide if National Grid is right for you.