Is Nationwide a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Nationwide have rated their employer with 4.2 out of 5 stars in 136 Glassdoor reviews. This is a higher than average score with the overall rating of Nationwide employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Nationwide now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Nationwide .

Does Nationwide pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Nationwide with 4.1 out of 5 stars based on 136 anonymously submitted employee reviews. This is 15.8% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Nationwide.

How happy are Customer Service (CSR) professionals working at Nationwide?

93% of Customer Service (CSR) employees at Nationwide would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Nationwide with a 4.0 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.1 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Nationwide?

Claims Adjuster (163) , Customer Service Representative (117) , Consultant (102) , Claims Specialist (75) , Insurance Agent (70) , Underwriter (63) , Director (51) , Software Engineer (46) , Manager (44) , Intern (41) , Senior Consultant (37) , Claims Manager (36) , Claims Representative (36) , Financial Services Representative (36) , Analyst (34)

What are the pros of working at Nationwide according to real employee reviews?

"Good benefits and 401k" ((in 509 reviews)); "it provides great work life balance and is diversified." ((in 397 reviews)); "People I work with within my sales team are great and fun to work with." ((in 381 reviews)); "Pay is good and company car is nice with free personal use" ((in 274 reviews)); "flexible hours and work from home" ((in 130 reviews))

What are the cons of working at Nationwide according to real employee reviews?

"Poor management, lack of consistency" ((in 190 reviews)); "senior leadership is incompetent and ineffective" ((in 82 reviews)); "Top heavy Upper Management; know your place in the "pecking" order; lack of communication between lower manager levels and top level managers; small fish in BIG pond" ((in 67 reviews)); "Frequent layoffs" ((in 59 reviews)); "Long hours and stressful when busy" ((in 37 reviews))

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Nationwide

Nationwide Customer Service (CSR) reviews

4.2

93% would recommend to a friend

(136 total reviews)

Kirt Walker

96% approve of CEO

64% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Career opportunities

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

4.0

Senior management

Customer Service (CSR) employees have rated Nationwide with 4.2 out of 5 stars, based on 136 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Nationwide is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

136 reviews

5.0

May 28, 2026

Great company, but CSR role can be challenging

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great company to work for

Cons

CSR is a hard role

5.0

Jan 5, 2026

Great company to work for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible working and good training

Cons

Lower salary and Saturdays compulsory

4.0

Oct 23, 2025

Good coworkers

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good coworkers, strong benefits, used to work remote

Cons

Newer in-office requirements, long hours on the phone dealing with angry customers

Viewing 1 - 3 of 136 Reviews

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Nationwide reviews FAQs

Nationwide reviews Nationwide Customer Service (CSR) reviews

Nationwide

Nationwide Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company, but CSR role can be challenging

Great company to work for

Good coworkers

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