Is Nationwide a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Nationwide have rated their employer with 4.2 out of 5 stars in 136 Glassdoor reviews. This is a higher than average score with the overall rating of Nationwide employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Nationwide now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Nationwide .

Does Nationwide pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Nationwide with 4.1 out of 5 stars based on 136 anonymously submitted employee reviews. This is 15.8% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Nationwide.

How happy are Customer Service (CSR) professionals working at Nationwide?

93% of Customer Service (CSR) employees at Nationwide would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Nationwide with a 4.0 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.1 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Nationwide?

Claims Adjuster (163) , Customer Service Representative (117) , Consultant (102) , Claims Specialist (75) , Insurance Agent (70) , Underwriter (63) , Director (51) , Software Engineer (46) , Manager (44) , Intern (41) , Senior Consultant (37) , Claims Manager (36) , Claims Representative (36) , Financial Services Representative (36) , Analyst (34)

What are the pros of working at Nationwide according to real employee reviews?

"Good benefits and 401k" ((in 498 reviews)); "it provides great work life balance and is diversified." ((in 418 reviews)); "People I work with within my sales team are great and fun to work with." ((in 391 reviews)); "The people and culture are great!" ((in 327 reviews)); "Pay is good and company car is nice with free personal use" ((in 284 reviews))

What are the cons of working at Nationwide according to real employee reviews?

"Poor management, lack of consistency" ((in 184 reviews)); "senior leadership is incompetent and ineffective" ((in 81 reviews)); "Top heavy Upper Management; know your place in the "pecking" order; lack of communication between lower manager levels and top level managers; small fish in BIG pond" ((in 65 reviews)); "Lots of layoffs" ((in 55 reviews)); "Long hours and stressful when busy" ((in 38 reviews))

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Nationwide

Nationwide Customer Service (CSR) reviews

4.2

93% would recommend to a friend

(136 total reviews)

Kirt Walker

96% approve of CEO

64% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Career opportunities

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

4.0

Senior management

Customer Service (CSR) employees have rated Nationwide with 4.2 out of 5 stars, based on 136 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Nationwide is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

136 reviews

3.0

Aug 5, 2025

Terrible

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Had Great options working remote

Cons

Management micromanaged extensively and added more job responsibilities as they minimized other departments. Became very overwhelming.

1.0

May 23, 2025

Work you to death

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The benefits and that’s about it. Which the benefit would be a pension starting after year 3 but not worth it.

Cons

People always say their culture. Well I think it’s a negative and people go back to NW. I think people in higher up positions think they are better than everyone else. My team lead had VERY awkward conversations about political things and make lesbian jokes to me all the time because I’m gay. I was told I should go to a supervisor about it but did not want to create that.

5.0

May 23, 2025

Great company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Family oriented, flexible, pay, schedule

Cons

Not always great supervisors but overall a good experience

Viewing 4 - 6 of 136 Reviews

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Jobs at Nationwide

Account Manager - Group Benefits

United States

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Claims Specialist I - Property Contents (Des Moines, IA or Western US - WFH)

Remote

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Sales & Retention Lead Agent, Direct Distribution - Personal Lines

Remote

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Account Manager - Group Benefits

Milwaukee, WI

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Administrative Assistant and Customer Support-Insurance

Nationwide reviews FAQs

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Nationwide

Nationwide Customer Service (CSR) reviews

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Work you to death

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